Srikanth Kodati
Nandigama
Summary
Experienced IT Support Engineer with 4 years of expertise in providing technical assistance, system administration, and network support. Skilled at troubleshooting complex issues and ensuring smooth IT operations across diverse platforms. Committed to delivering efficient solutions and maintaining high service quality in dynamic work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Network Engineer
H-Tech Supports Limited
11.2022 - 01.2025
- Softwares / Servers : Synology DSM, Vmware, V-sphere, VOIP, AWS System Management:
- Installed, configured, and maintained operating systems on servers and workstations, ensuring optimal performance and security. Managed security updates, patches, and licenses to protect against vulnerabilities and ensure compliance with industry standards.
- Network Administration: Configured and monitored network devices such as routers, switches, firewalls, and wireless access points to maintain network connectivity and security. Managed network protocols, IP addresses, and VLANs to optimize network performance and resolve connectivity issues.
- Cybersecurity: Implemented security measures to protect systems and data from cyber threats, including intrusion detection, firewall configuration, and malware prevention.Conducted regular security audits and assessments to identify and mitigate security risks.
- User and Access Management: Created, modified, and deleted user accounts, ensuring appropriate access levels and permissions were granted based on organizational policies. Managed access control lists (ACLs) and user authentication methods to protect sensitive information and prevent unauthorized access.
- Technical Support: Provided technical support to end users, troubleshooting hardware and software issues and resolving technical problems in a timely manner. Managed support tickets and maintained documentation of support requests and resolutions.
Associate IT Executive
VKR IT Services
07.2019 - 01.2021
- - Conducted comprehensive audits and technical surveys across retail environments to evaluate device management ecosystems, encompassing scanners, printers, and monitors, with a focus on lifecycle optimization, functional efficacy, and cost-efficiency.
- - Assisted in the configuration, integration, and validation of LAN/WAN infrastructure components to ensure seamless connectivity and operational stability across distributed networks.
- - Supported the administration and lifecycle management of core network equipment—including routers, switches, firewalls, and wireless access points—to maintain robust network performance and security.
- - Collaborated in configuring foundational network devices under professional supervision, enhancing proficiency in enterprise-grade network infrastructure deployment.
- - Acquired and applied in-depth knowledge of fundamental network services, including FTP, DNS, DHCP, and TFTP, ensuring reliable communication and service continuity.
- - Authored detailed documentation outlining encountered anomalies, remediation strategies, and implemented resolutions to enhance institutional knowledge and streamline troubleshooting procedures.
- - Escalated complex technical incidents to senior network engineers, ensuring timely resolution and minimal disruption to business operations.
- - Participated in diagnostic evaluations to identify and remediate network performance bottlenecks, optimizing throughput and reducing latency across critical systems.
- - Contributed to the continuous improvement of IT service delivery by assisting in the design and refinement of network maintenance and support protocols.
- - Maintained compliance with organizational IT standards, ensuring network configurations adhered to established security and operational guidelines.
Education
Master In Computer Science -
Anglia Ruskin University
09.2022
Bachelor Of Engineering - undefined
Anna University
03.2019
Skills
- SAN, NAS, NFS, CIFS/SMB, iSCSI, and Fibre Channel
- Synology, QNAP, NetApp, Hitachi
- Hyper-V, VMware, V-Sphere
- Backup and Recovery
- Capacity Planning, Virtualization
- Snapchat Replication
- Disaster Recovery Planning
- Performance Monitoring and Tuning
- Amazon S3, EC2, EFS, VPC
- Infrastructure Management
- Security, firewalls, switches, routers
- Windows, Unix, Linux
- Wordpress, HTML, CSS
- Powershell, Automation, Bash
- GDPR, Policies
Certification
- Networking Basics By Cisco.
- Technical Support Fundamentals By Google
- Managed Services For Microsoft Active Directory
Additional Information
- Automation
- Cloud Technologies
- Volleyball
- Cricket
- Badminton
Languages
English (Professional)
Telugu (Native)
French (Beginner)
Hindi(Beginner)
Timeline
IT Network Engineer
H-Tech Supports Limited
11.2022 - 01.2025
Associate IT Executive
VKR IT Services
07.2019 - 01.2021
Bachelor Of Engineering - undefined
Anna University
Master In Computer Science -
Anglia Ruskin University