Meghdut Roy

• 4.2 + years of exProvided production support for Oracle EBS SCM modules across multiple business units, ensuring system stability and continuity.
• Managed incidents, service requests, and change activities via ServiceNow in compliance with SLA requirements.
• Conducted root cause analysis and implemented permanent fixes or business-approved workarounds.
• Performed troubleshooting, testing, and validation for production-related issues.
• Developed and maintained standard operating procedures to enhance operational efficiency.
• Supported month-end close activities, ensuring timely clearance and reconciliation of transactions.
• Monitored critical batch processes using AppWorx to ensure smooth operations.
• Leveraged SQL for backend data analysis and transaction reconciliation between systems.

• Collaborated with clients to identify needs and tailor solutions accordingly.
• Developed comprehensive documentation for process configurations and training materials.
• Assisted in system testing to verify functionality and user acceptance.
• Provided implementation support through troubleshooting and issue resolution.
• Trained end-users on Oracle application features and best practices.
• Worked with cross-functional teams to ensure timely completion of tasks.
• Tested applications to confirm compliance with user requirements before deployment.
• Resolved production issues related to Oracle databases through efficient troubleshooting.

Resolved high-priority incidents in Oracle EBS R12, enhancing business user satisfaction.

Demonstrated in-depth knowledge of Oracle O2C cycle, inventory, and purchasing modules.

Collaborated with users to identify challenges and develop permanent solutions.

Managed high volumes of orders, ensuring accuracy and timely completion.

Facilitated team understanding of business requirements for effective implementation.

Provided expert Oracle implementation and support services.

Utilized Agile methodology to streamline processes.

Boosted revenue by supporting sales team through efficient order management.

Coordinated and managed fleet of 40+ vehicles to ensure operational efficiency.

Maintained detailed maintenance records, tracking preventive, periodic, and breakdown services.

Conducted thorough inspections and trial runs to prevent road mishaps.

Established competitive goals, growth roadmaps, and strategic business plans for optimization.