Miloni Shah
Mumbai
Summary
Master's in management studies (MMS), specializing in Finance and Operations Management, with 11 years of experience in the banking sector. Experienced in business analysis for 7 years, and operations within the risk department for 4 years. Demonstrated ability to communicate effectively with senior management and execute new product processes and policies. Skilled in data analysis, document preparation for business requirements, compliance audits, contributing to organizational success, a highly dedicated team member, and the ability to perform individually.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
June – 2022 till date with Axis bank – Mumbai as Senior Manager – Business Analyst
Mumbai
06.2025 - Current
- Analyzed business processes to identify opportunities for increased efficiency.
- Collaborated with cross-functional teams to gather requirements and develop solutions.
- Drafted functional specifications detailing project scope, objectives, and deliverables.
- Monitored project timelines and budgets by tracking milestones and deliverables.
- Designed comprehensive test plans, scenarios, scripts, and results matrices for system validation.
- Managed in-house mobile applications, including DISTA - Merchant Acquiring and CRM application.
- Oversaw project governance to ensure adherence to policies during completion.
- Served as PMO for Myrtle LD2 projects, migrating CITI Bank customers to Axis Bank domain.
Business Analyst
Worked Kotak Mahindra Bank Pvt. Ltd. - Mumbai as Deputy Manager - Business Analyst
Mumbai
06.2018 - 06.2022
- Managed and monitored KLAPP and Siebel applications, executing enhancements per business requirements.
- Coordinated with internal IT team and vendors for development of project-specific enhancements.
- Analyzed data to implement security checks and controls, mitigating operational risks.
- Ensured compliance with RBI mandates by implementing necessary requirements and changes.
- Collaborated with Service Quality team to address new requirements and improve customer services.
- Executed maintenance activities for Siebel application during launches of new branches and products.
- Developed service request prototypes to enhance user-friendliness of new or existing products within deadlines.
Operational Executive
Worked with Kotak Mahindra Bank – Associate – Application Security Service
Mumbai
06.2014 - 06.2018
- Monitored all RBI-related applications, ensuring creation and maintenance of user IDs.
- Conducted regular reviews and user access verifications to maintain control over RBI applications.
- Implemented checks and controls to monitor applications, significantly reducing risk exposure.
- Executed timely user access reviews, confirming functionality with senior management across the bank.
- Managed Siebel CRM queries, providing user access based on business requirements.
- Allocated digital certificates (RTGS/NEFT/E-Kuber) to users per established processes, complying with RBI mandates.
Education
MBA - Financial Management
ICFAI Hyderabad
Mumbai - Distance Education09-2019
Diploma - Financial Management
ICFA - Hyderabad
Mumbai - Distance Learning09-2016
Bachelor - Bachelor in Management Studies
Mumbai University
Mumbai06-2013
High School Certificate - High School Certificate
Malad NL College
Mumbai06-2010
Secondary School Certificate - Secondary Education
Mary Immaculate Girls High School
Mumbai - Maharashtra Board06-2008
Skills
- MS Office and internet applications
- Tally ERP 9 certification
- Advanced Excel skills
- JIRA proficiency
Accomplishments
- Achieved an I-applaud from branches and various internal departments in Kotak for solving user queries within the given TAT
- Achieved appreciation from SVPs and VPs for performing the projects within the given timelines and gaining benefits for various teams
- I won a trophy from Raj Computer Institute for securing second place in the examination
Certification
- Diploma in Tally ERP 9
- Computer course in advanced Microsoft Excel
- Currently pursuing Lean Six Sigma
Timeline
Business Analyst
June – 2022 till date with Axis bank – Mumbai as Senior Manager – Business Analyst
06.2025 - Current
Business Analyst
Worked Kotak Mahindra Bank Pvt. Ltd. - Mumbai as Deputy Manager - Business Analyst
06.2018 - 06.2022
Operational Executive
Worked with Kotak Mahindra Bank – Associate – Application Security Service
06.2014 - 06.2018
MBA - Financial Management
ICFAI Hyderabad
Diploma - Financial Management
ICFA - Hyderabad
Bachelor - Bachelor in Management Studies
Mumbai University
High School Certificate - High School Certificate
Malad NL College
Secondary School Certificate - Secondary Education
Mary Immaculate Girls High School
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