Minakshi Sharma
Ludhiana
Summary
Passionate Program Manager, Sales & Marketing professional with approx. 10 years of hands-on experience in Program management, Sales MIS, Client relationship, streamlining sales operations, Dealers handling etc.
Overview
12
12
years of professional experience
Work History
Program Manager
HMC Group
Ludhiana
05.2023 - Current
- Oversaw key account management for domestic business worth 100 crores across group companies.
- Prepared multiple dashboards to track ongoing project metrics and performance.
- Led cross-functional teams to enhance project management efficiency and effectiveness.
- Coordinated communications with stakeholders to ensure transparency regarding project progress.
- Facilitated regular meetings to address concerns and review team performance against targets.
- Managed calendar for CMD, ensuring alignment with project schedules and commitments.
- Ensured timely delivery of materials by coordinating closely with suppliers.
- Shared meeting minutes and facilitated accountability for project decisions in management's absence.
Dy. Manager - Sales & Marketing Backend Operations
Hero Cycles Limited
Ludhiana
03.2016 - 04.2023
- Executed responsibility in Dealer management & operations, complaints analysis, analyzing sales target and achievement, preparing several dashboards of overdue payment, Achieving No Due Certifications from dealers.
- Creation of Dashboards: Preparing several dashboards related to daily dispatch, daily pendency, overdue payment as on date, complaints dashboard etc., and sharing it with zonal team and management for further analysis.
- Dealer complaints: To register all the complaints related to Shortage, wrong supply, excess material, transit damage and other quality defects reported by dealers and providing their resolution within minimum time frame.
- Providing dealers communication letters related to complaints, replacements, introduction of new schemes, models, employee discount letters for purchase of cycles from dealers, cheques receivable letters to dealers etc.
- SAP (S-HANA) knowledge: Excellent working knowledge of SAP for creation of complaints module, order creation, issuing bill and sales returns to dealers maintaining dealer's personal records according to state and zone etc.
- Sales Team Assistance: Coordinating with Sales Team by updating them regularly regarding their daily Dispatch, Pendency, Outstanding Payments, complaints, replacements, etc.
- Opening of new dealers after effectively scrutinizing their documents as per set standards.
- Analyzing the Sales team performance by evaluating their monthly, quarterly & annual achievement in terms of Sales and presenting the same to Management.
- Dealer's Assistance: Handling Dealers queries related to their orders, lifting, existing schemes, quality issues, complaints, Feedback etc.
- Taking Feedback from our valuable dealers to maintain and sustain their trust and loyalty towards the brand using tools like Sentimental Analysis.
- Audit and surveys: Regular participation and representation from Sales deptt for internal as well as external quality audit surveys following the set ISO standards and procedures.
- Ensuring zero non-conformities for sales process and procedures being followed.
- Successfully coordinated the ISO audit for our department with zero Non-conformities for sales process.
- Implemented Proper Invoice wise complaint system (for quality issues / advance replacement etc.) which earlier was not there.
- Prepared monthly progress reports detailing achievements against set targets.
- Worked closely with customers to understand needs and resolve diverse issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
EA- Managing Director
Cosmas Pharmacls Ltd
Panchkula
09.2014 - 02.2016
- Briefed Director on all emails and ensured prompt responses.
- Supporting the Director with scheduling of meetings.
- Maintain Minutes of meeting as and when required.
- Maintained detailed records of finalized orders while coordinating with customers and vendors.
- Planning of material procurement as per order.
- Coordination with functional team for material planning and execution of order.
- Dealing with vendors for procurement of material and payments.
- Tracked material procurement status through regular follow-ups with vendors.
- Coordinated daily operations of the company and collaborated with staff members.
Education
B.E - Electrical and Electronics Engineering
Chitkara University
Senior Secondary -
H. P. B. S. E.
DharmashalaMatric -
H. P. B. S. E.
DharmashalaSkills
- Customer relationship management
- Project Management
- Key account management
- Project coordination
- Strategic planning
- Budget management
- Stakeholder communication
- Problem solving
- Adaptability to change
- Conflict resolution
- Leadership qualities
Personal Information
- Date of Birth: 11/01/88
- Gender: Female
- Marital Status: Married
Disclaimer
The undersigned hereby declares that all the information given in this document is true, complete and correct to the best of my knowledge.
Languages
- Hindi
- English
Overview - Summary
Results-driven Program Manager and Sales & Marketing professional with 10 years of experience in program management, Sales MIS, client relationships, dealer handling, and streamlining sales operations.
Timeline
Program Manager
HMC Group
05.2023 - Current
Dy. Manager - Sales & Marketing Backend Operations
Hero Cycles Limited
03.2016 - 04.2023
EA- Managing Director
Cosmas Pharmacls Ltd
09.2014 - 02.2016
B.E - Electrical and Electronics Engineering
Chitkara University
Senior Secondary -
H. P. B. S. E.
Matric -
H. P. B. S. E.