Minesh Kalal
Udaipur
Summary
Dynamic Front Office Associate with a proven track record at Bengaluru Marriott Hotel Whitefield, excelling in guest service and problem-solving. Enhanced guest satisfaction through personalized recommendations and improved response times, achieving a 30% reduction in phone inquiries. Proficient in Property Management Systems and committed to delivering exceptional hospitality experiences.
Overview
6
6
years of professional experience
Work History
Front Office Associate - AYS
Bengaluru Marriott Hotel Whitefield
2024.09 - Current
- Managed numerous phone calls, inquiries, and reservations, boosting occupancy rates.
- Resolved guest complaints promptly and effectively, maintaining guest satisfaction and positive reviews.
- Enhance guest experience by recommending personalized services and amenities that align with their preferences.
- Enhanced response times by introducing online chat system, leading to 30% reduction in phone calls.
- Assisted guests with various requests, including room changes, special accommodations, and local area information.
On Job Trainee
Bengaluru Marriott Hotel Whitefield
2024.02 - 2025.07
- Acquired practical knowledge of standard operating procedures.
- Facilitated smooth guest arrival and departure with a warm, professional greeting.
- Utilized OPERA system for updating guest profiles.
- Ensured lobby cleanliness while supporting front office team in busy periods.
Freelancer
Event Companies
2023.10 - 2024.01
- Managed event logistics and operations.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed event registration processes, enhancing attendee experience through effective communication.
Industrial Trainee
Andaman Cannacia Resort & Spa Hotel
2022.10 - 2023.03
- Enhanced guest interaction through effective communication.
- Enhanced grooming protocols to elevate hospitality standards.
- Interdepartmental Coordination.
Marketing and Operations Intern
Desert Pearl Entertainment Company
2019.08 - 2020.02
- Assisted in planning, coordinating, and executing corporate events, weddings, and promotional campaigns.
Education
Diploma In Hotel Management & Tourism -
Airline And Hotel Management Academy
Udaipur, Rajasthan 04.2020
Diploma In Event Management -
Maa Sharda Technical Institute, Kota
Kota, Rajasthan 07.2022
Diploma In Airline And Airport Management -
Airline And Hotel Management Academy
Udaipur, Rajasthan 09.2021
Skills
- Excellent guest service and communication skills
- Attention to Detail
- Effective time management
- Problem-solving abilities
- Task prioritization
Languages
English
Hindi
Thai
Additional Information
Software Skills
- Property Management Systems (PMS)
- Telephony Systems
- Email Communication Tools
- Microsoft Office/ Excel
- Familiar with GXP system operations and functionality
Timeline
Front Office Associate - AYS
Bengaluru Marriott Hotel Whitefield
2024.09 - Current
On Job Trainee
Bengaluru Marriott Hotel Whitefield
2024.02 - 2025.07
Freelancer
Event Companies
2023.10 - 2024.01
Industrial Trainee
Andaman Cannacia Resort & Spa Hotel
2022.10 - 2023.03
Marketing and Operations Intern
Desert Pearl Entertainment Company
2019.08 - 2020.02
Diploma In Hotel Management & Tourism -
Airline And Hotel Management Academy
Diploma In Event Management -
Maa Sharda Technical Institute, Kota
Diploma In Airline And Airport Management -
Airline And Hotel Management Academy