Minesh Kalal
Udaipur
Summary
Dynamic Front Office Associate with a proven track record at Bengaluru Marriott Hotel Whitefield, excelling in guest service and problem-solving. Enhanced guest satisfaction through personalized recommendations and improved response times, achieving a 30% reduction in phone inquiries. Proficient in Property Management Systems and committed to delivering exceptional hospitality experiences.
Overview
6
6
years of professional experience
Work History
Front Office Associate - AYS
Bengaluru Marriott Hotel Whitefield
09.2024 - Current
- Managed numerous phone calls, inquiries, and reservations, boosting occupancy rates.
- Resolved guest complaints promptly and effectively, maintaining guest satisfaction and positive reviews.
- Enhance guest experience by recommending personalized services and amenities that align with their preferences.
- Enhanced response times by introducing online chat system, leading to 30% reduction in phone calls.
- Assisted guests with various requests, including room changes, special accommodations, and local area information.
On Job Trainee
Bengaluru Marriott Hotel Whitefield
02.2024 - 07.2025
- Acquired practical knowledge of standard operating procedures.
- Facilitated smooth guest arrival and departure with a warm, professional greeting.
- Utilized OPERA system for updating guest profiles.
- Ensured lobby cleanliness while supporting front office team in busy periods.
Freelancer
Event Companies
10.2023 - 01.2024
- Managed event logistics and operations.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed event registration processes, enhancing attendee experience through effective communication.
Industrial Trainee
Andaman Cannacia Resort & Spa Hotel
10.2022 - 03.2023
- Enhanced guest interaction through effective communication.
- Enhanced grooming protocols to elevate hospitality standards.
- Interdepartmental Coordination.
Marketing and Operations Intern
Desert Pearl Entertainment Company
08.2019 - 02.2020
- Assisted in planning, coordinating, and executing corporate events, weddings, and promotional campaigns.
Education
Diploma In Hotel Management & Tourism -
Airline And Hotel Management Academy
Udaipur, Rajasthan 04.2020
Diploma In Event Management -
Maa Sharda Technical Institute, Kota
Kota, Rajasthan 07.2022
Diploma In Airline And Airport Management -
Airline And Hotel Management Academy
Udaipur, Rajasthan 09.2021
Skills
- Excellent guest service and communication skills
- Attention to Detail
- Effective time management
- Problem-solving abilities
- Task prioritization
Languages
English
Hindi
Thai
Additional Information
Software Skills
- Property Management Systems (PMS)
- Telephony Systems
- Email Communication Tools
- Microsoft Office/ Excel
- Familiar with GXP system operations and functionality
Timeline
Front Office Associate - AYS
Bengaluru Marriott Hotel Whitefield
09.2024 - Current
On Job Trainee
Bengaluru Marriott Hotel Whitefield
02.2024 - 07.2025
Freelancer
Event Companies
10.2023 - 01.2024
Industrial Trainee
Andaman Cannacia Resort & Spa Hotel
10.2022 - 03.2023
Marketing and Operations Intern
Desert Pearl Entertainment Company
08.2019 - 02.2020
Diploma In Hotel Management & Tourism -
Airline And Hotel Management Academy
Diploma In Event Management -
Maa Sharda Technical Institute, Kota
Diploma In Airline And Airport Management -
Airline And Hotel Management Academy
Similar Profiles
Vicky KumarVicky Kumar
Human Resource Executive at Bengaluru Marriott Hotel WhitefieldHuman Resource Executive at Bengaluru Marriott Hotel Whitefield
Deepa RaiDeepa Rai
Guest Relations Associate at Bengaluru Marriott Whitefield BangaloreGuest Relations Associate at Bengaluru Marriott Whitefield Bangalore
Sumaira NusratSumaira Nusrat
Executive Administrative Assistant at Sheraton Grand Bengaluru Whitefield Hotel & Convention CenterExecutive Administrative Assistant at Sheraton Grand Bengaluru Whitefield Hotel & Convention Center
Naina DangiNaina Dangi
Sales Coordinator at Aditya Birla Capital LtdSales Coordinator at Aditya Birla Capital Ltd
Kamal Prakash RegarKamal Prakash Regar
Intern at RATIntern at RAT