Summary
Overview
Work History
Education
Skills
Awards
Languages
Personal Information
Timeline
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MIRZA JAWAHIR ALI

MIRZA JAWAHIR ALI

Bengaluru

Summary

Dedicated and results-driven professional with over 7 years of experience in client relationship management, vendor support, financial operations, and training. Skilled in handling complex queries, optimizing workflows, and fostering long-term client satisfaction. Proven track record in team leadership, cross-functional coordination, and performance optimization. Currently working as an Account Manager at WareIQ.

Overview

9
9
years of professional experience

Work History

Account Manager

WareIQ
Bengaluru
02.2025 - Current
  • Manage end-to-end client relationships with brands to ensure satisfaction and retention.
  • Collaborate with internal teams (logistics, finance, tech) to ensure smooth operations.
  • Drive service excellence and upsell value-added services to clients.
  • Analyze key metrics and provide actionable insights to stakeholders.
  • Lead client onboarding and support junior staff training.

Finance Support Executive

Flipkart India Pvt Ltd
Bengaluru
05.2021 - 02.2025
  • Handled vendor payment queries through meetings, emails, and support tools.
  • Ensured accurate financial records and collaborated with finance teams.
  • Maintained daily operational dashboards and performance reports.
  • Received 'Best Team Award' for superior teamwork and efficiency.

Vendor Support Executive

Aegis Pvt Ltd
Mysuru
03.2019 - 04.2021
  • Addressed vendor and customer queries with high-resolution rates.
  • Improved resolution time by implementing structured SOPs.
  • Maintained quality service while optimizing average handling time.
  • Awarded 'Best Employee' for service quality and reliability.

Trainer

HAID AMS's Academy
Mysuru
03.2018 - 03.2019
  • Delivered training on software applications and job readiness.
  • Managed staff and curriculum development.
  • Organized career workshops and student performance reviews.

Customer Relationship Officer

Grossrots
Mysuru
04.2016 - 07.2017
  • Built and maintained client relationships.
  • Handled customer queries and improved satisfaction levels.
  • Supported implementation of CRM tools and trained new team members.

Education

B.B.M - Finance

Mallama Marimallappa Science & BBM College
Mysore
01.2018

2nd PUC -

Maharaja Bi-Forgot PU College
Mysore
01.2014

SSLC -

Government PU School
Sakleshpur
01.2012

Skills

  • MS Office
  • Tally
  • CorelDRAW
  • Photoshop
  • HTML
  • CSS
  • Bootstrap
  • JavaScript
  • Java
  • MySQL
  • Publisher
  • Typing
  • DTP
  • CCNA
  • Hardware
  • C Programming
  • Account Management
  • Client Retention & Relationship Building
  • Schedule & Team Management
  • Training & Mentoring
  • Communication & Conflict Resolution
  • Analytical & Reporting Skills
  • Client relationship management

Awards

  • Best Employee Award – Aegis Pvt Ltd
  • Best Team Award – Flipkart
  • Diploma in Computer Application
  • CCNA Certified

Languages

  • English, Fluent
  • Hindi, Fluent
  • Kannada, Fluent

Personal Information

  • Date of Birth: 02/25/97
  • Gender: Male
  • Nationality: Indian
  • Driving License: Yes
  • Marital Status: Single

Timeline

Account Manager

WareIQ
02.2025 - Current

Finance Support Executive

Flipkart India Pvt Ltd
05.2021 - 02.2025

Vendor Support Executive

Aegis Pvt Ltd
03.2019 - 04.2021

Trainer

HAID AMS's Academy
03.2018 - 03.2019

Customer Relationship Officer

Grossrots
04.2016 - 07.2017

B.B.M - Finance

Mallama Marimallappa Science & BBM College

2nd PUC -

Maharaja Bi-Forgot PU College

SSLC -

Government PU School

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MIRZA JAWAHIR ALI