Mitali Kedare
Maharashtra,MH
Summary
Results-driven Deputy Manager with expertise in customer relationship management and operations management. Proven ability to enhance service standards and resolve issues, ensuring high customer satisfaction and compliance with regulatory requirements.
Overview
7
7
years of professional experience
Work History
Deputy Manager
ICICI Bank
04.2025 - 02.2026
- Managed customer service requests and resolved queries while ensuring high service standards and customer satisfaction.
- Handled customer escalations and coordinated with internal departments for timely resolution within defined TAT.
- Processed customer onboarding, KYC verification, and documentation in compliance with regulatory requirements.
- Reviewed customer applications and verified documents to ensure accuracy and completeness.
- Maintained customer records and ensured data integrity across banking systems.
- Assisted in loan servicing, account maintenance, and operational support activities.
- Ensured adherence to RBI guidelines, internal policies, and compliance requirements.
Deputy Manager
IDFC Bank
06.2022 - 01.2025
- Handled inbound customer calls and resolved banking queries efficiently.
- Assisted customers with account services, cards, loans, and digital banking.
- Processed service requests while ensuring compliance with bank policies and KYC guidelines.
- Managed customer complaints and ensured timely resolution within TAT.
- Verified customer details and maintained accurate records in CRM systems.
- Achieved service quality, productivity, and customer satisfaction targets.
- Coordinated with internal teams for issue resolution and enhanced customer experience.
Credit Analyst
Sutherland Global Service
12.2020 - 01.2022
- Evaluated financial statements and credit reports to ensure accuracy and compliance.
- Analyzed credit data to assess risk and determine eligibility for loans.
- Collaborated with cross-functional teams to streamline the credit approval process.
- Monitored ongoing accounts for potential risks and flagged discrepancies promptly.
- Mentored junior analysts on best practices in credit assessment techniques.
Customer Service Representative
VIZTAR INTERNATIONAL
01.2019 - 11.2020
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed orders and maintained customer records using company-specific software systems.
- Adapted quickly to changes in policies and procedures, ensuring compliance in all interactions.
- Coordinated and scheduled appointments with Regional Managers for
policy discussions, closures, and customer consultations. - Managed appointment calendars efficiently, ensuring smooth
coordination and maximum productivity. - Conducted outbound calls to customers for premium payment
reminders, ensuring timely payments and policy continuity.
Education
Bachelor of Commerce -
Guru Nanak Khalsa College
Mumbai, India 04.2001 -
Skills
Operations management
Performance improvements
Customer relationship management (CRM)
Team leadership
Time management
Timeline
Deputy Manager
ICICI Bank
04.2025 - 02.2026
Deputy Manager
IDFC Bank
06.2022 - 01.2025
Credit Analyst
Sutherland Global Service
12.2020 - 01.2022
Customer Service Representative
VIZTAR INTERNATIONAL
01.2019 - 11.2020
Bachelor of Commerce -
Guru Nanak Khalsa College
04.2001 -