Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Timeline
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MITESH DEEPAK KAMBLE

MITESH DEEPAK KAMBLE

Mumbai

Summary

Proactive Customer Service and Documentation Specialist with 8+ years of hands-on experience in NVOCC operations and end-to-end logistics documentation. Demonstrated expertise in managing Far East trade lanes, handling system migrations, and delivering compliance-focused, customer-oriented service. Currently pursuing a PGDM in Supply Chain Management to further deepen strategic and analytical capabilities.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

DP World (Unifeeder)
Navi Mumbai
04.2025 - Current
  • Promoted for exceptional ownership, precision, and cross-functional leadership.
  • Managed documentation for Far East trade lanes from booking to vessel closure.
  • Actively used Apollo and Odyssey systems for tracking, auditing, and reporting.
  • Supported Odyssey system migration with zero downtime or customer disruption.
  • Coordinated SI submissions, AMD requests, invoicing, and manifest closure.
  • Learned to create quotations, service contracts, and export activities in Odyssey.

Senior Customer Service Representative

DP World (Unifeeder)
Navi Mumbai
05.2023 - 04.2025
  • Managed end-to-end documentation flow with zero escalations.
  • Provided internal support for system upgrades and format standardization.

Operations Executive

Cargo Movers & Logistics Pvt Ltd
Navi Mumbai
04.2022 - 06.2023
  • Created and tracked import/export jobs using Syscon software.
  • Liaised with overseas agents, customers, and shipping lines for clearance.
  • Managed haulage bookings, invoicing (FUSE Matrix), and customer reporting.
  • Maintained master registers and led weekly reporting reviews.

Documentation Executive

CMA CGM GBS India Pvt Ltd
Navi Mumbai
04.2018 - 03.2022
  • Drafted and released BLs as per country and customer-specific requirements.
  • Managed correction queues, release audits, and escalations.
  • Published error analysis reports and handled daily productivity dashboards.

Education

PGDM - Supply Chain Management

Welingkar Institute of Management
03.2025

Bachelor of Commerce -

K.J. Somaiya College of Arts & Commerce
01.2017

HSC / SSC -

Swami Ramkrishna Paramhans College / New Model English High School

Skills

  • Export & Import Documentation
  • Booking
  • SI
  • AMD
  • BL Processing
  • IAL/DSO Upload
  • Manifest Closure
  • Apollo System Operations
  • Odyssey System Operations
  • NVOCC Coordination
  • Customer Support
  • Freight Management
  • Container Management
  • MS Excel Reporting
  • Invoice Generation
  • Compliance with Global Trade Regulations
  • Syscon
  • FUSE Matrix
  • MS Excel
  • Word
  • Google Docs
  • Google Sheets

Languages

  • Marathi (Native)
  • Hindi (Fluent)
  • English (Professional)

Accomplishments

Received Champion Award for fostering an outstanding, coordinated team that adapts to change, implements kaizen, and focuses on their needs, ensuring timely, high-quality results aimed at process improvement and efficiency to support organizational goals.

Timeline

Customer Service Specialist

DP World (Unifeeder)
04.2025 - Current

Senior Customer Service Representative

DP World (Unifeeder)
05.2023 - 04.2025

Operations Executive

Cargo Movers & Logistics Pvt Ltd
04.2022 - 06.2023

Documentation Executive

CMA CGM GBS India Pvt Ltd
04.2018 - 03.2022

PGDM - Supply Chain Management

Welingkar Institute of Management

Bachelor of Commerce -

K.J. Somaiya College of Arts & Commerce

HSC / SSC -

Swami Ramkrishna Paramhans College / New Model English High School

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