Hi, I’m
Mithun Prabhakara
Senior Technical Writer
BENGALURU,Karnataka
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Documentation professional with over 10+ years of experience in the software development field. Excellent attention to detail and good cross-functional communicator. Experience of documentation in financial and supply-chain domains.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
Broadridge Financial SolutionsBENGALURU
Senior Technical Writer
02.2018 - Current
Job overview
- Documented over 140+ enhancements across
19 release bulletins by referring to Business
Requirement Documents (BRDs) drafted by
BAs. - Documented over 220+ defects and 110+ enhancement test procedures on to release fix reports by referring to GO-No-Go sheet shared by Quality Analyst (QA).
- Documented over 60+ enhancements on to 11 user guides by referring to BRDs.
- Coached junior writers and provided insights to help whenever required.
- Edited and proofread technical documents for accuracy and consistency while following company guidelines.
- Created and updated audio files and screenshots for storyboard and worked with lead writer, and BAs whenever required to
provide feedback for video developer to update video. - Conducted quarterly audits on hardware and
software resources of TW associates. - Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
Manhattan Associates (India) Development Center Private Limited, BangaloreBENGALURU
Technical Writer
12.2014 - 06.2016
Job overview
- Documented over 30+ enhancements on to three release bulletins by referring to BRDs drafted by BAs.
- Documented 10+ enhancements on to two user guides.
- Worked closely with BAs, developers, and testers to complete tasks.
- Demonstrated strong organizational and time management skills while managing two projects.
- Demonstrated respect, friendliness and willingness to help colleagues wherever needed.
Triumph India Software Services Private Limited, BangaloreBENGALURU
Information Developer
07.2011 - 02.2012
Job overview
- Observed in-progress operations to identify important steps for technical instructions.
- Identified gaps wherever available and documented on spreadsheet.
- Organized manual topics to research before and before updating manual topics.
- Edited manual topics for technical instructions, grammar, punctuation, accuracy, and completeness.
- Worked closely with Subject Matter Expert (SME) to gather requirement to update user guide.
- Developed over 15+ user guide topics for internal ERP product.
Demonstrated detail-oriented ability while updating user guide. - Developed online tutorials and web-based training materials for software products.
Thoughtfocus Information Technologies BENGALURU
Software Engineer
08.2006 - 01.2009
Job overview
- Worked closely with developers and senior testers to verify and analyze designed test cases based on requirement specifications
document. - Prepared manual test cases to help test application.
- Identified potential issues users may encounter.
- Communicated issues with developers and senior tester.
- Participated in internal improvement audits of existing processes.
Reviewed user interfaces for consistency and functionality.
Education
Yellamma Dasappa Institute of TechnologyBengaluru
Bachelor of Engineering from Information Science
07.2001 - 07.2005
Skills
Madcap Flare 2022, Plug-ins: Acrolinx, Kaizen, GIT version 2301, Tortoise SVN, SnagIT 12, XML, Zoom, Go-Global for Unix, Notepad , Confluence, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Amazon Polly (Text-to-Speech tool), File Zilla, SQL Server, Adobe Reader, Adobe Acrobat Pro, Inno Setup, Adobe RoboHelp
undefinedAccomplishments
1} Awarded top performer for the year 2018-2019.
2} Awarded for presenting a session as part of Diversity, Equity, and Inclusion (DEI) initiative.
3) Awarded for pro-actively taking roles in Broadridge Toastmaster club.
Watching historical and action films, Listening to Indian history, and story-telling
- I particularly like historical fiction films like Bahubali and non-fictional films such as Taanaji and Panipat. I like rewatching action films such as Dasara and Die Hard series.
- I listen to padcast talks from the Youtube channel BeerBiceps. My favorite speakers are Abhijit Chivda, Vikram Sampath, Sanjeev Sanyal, KK Mohammed, and Meenakshi Jain.
- I share several fictional stories to my kid. I read the children book Tinkle often to keep myself kiddish.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Technical Writer
Broadridge Financial Solutions
02.2018 - Current
Technical Writer
Manhattan Associates (India) Development Center Private Limited, Bangalore
12.2014 - 06.2016
Information Developer
Triumph India Software Services Private Limited, Bangalore
07.2011 - 02.2012
Software Engineer
Thoughtfocus Information Technologies
08.2006 - 01.2009
Yellamma Dasappa Institute of Technology
Bachelor of Engineering from Information Science
07.2001 - 07.2005
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