MJ Pradeep Shenoy
Thane West
Summary
General Manager with extensive experience at Reliance Jio, specializing in product innovation and strategic planning. Led successful launch of international roaming services, resulting in 30% month-on-month revenue growth. Skilled in cross-functional collaboration and stakeholder engagement, delivering measurable results through effective communication and data analysis.
Overview
27
27
years of professional experience
Work History
General Manager-Product Innovation
Reliance Jio Infocomm Limited
Mumbai
09.2016 - Current
- Created and launched Retail and Enterprise Postpaid/Prepaid International Roaming packs, along with their campaigns via brick-and-mortar channels.
- Analyzed IR customer complaints, NPS scores, and Network QoS, and implemented corrective actions to enhance customer experience.
- Designed and developed an internal portal for Partner Onboarding, SIM Card Management, IoT, and NTR Management with automation features.
- Spearheaded the launch of IR M2M services and designed corresponding retail packs for diverse customer segments.
- Defined and delivered requirements for BCE and 5G Standalone (SA) roaming services.
- Launched VoLTE Inbound and Outbound Roaming and In-flight Connectivity Services; also played a key role in launching WhatsApp CS service with chatbot integration.
- Successfully contributed to launching International Roaming (IR) services from inception to execution; devised strategic plans that delivered 30% month-on-month revenue growth.
- Prepared Roaming PRD documents and managed product delivery in line with PRD specifications; supported the establishment and rollout of GSM Roaming services for operator requirements.
- Developed internal policies and KPI frameworks; collaborated with cross-functional teams to ensure smooth IR operations and data-driven performance analytics.
- Promoted international roaming packs to non-users, with a strong focus on improving the overall IR customer experience.
- Executed tactical positioning of key roaming, enterprise, messaging, and network products.
- Created a strategic roadmap and implemented customer service tools to streamline IR complaint resolution and improve responsiveness.
- Coordinated with cross-functional teams to ensure regulatory compliance, legal review, and the appropriateness of all contracts and associated activities.
- Consistently achieved assigned targets within timeframes, contributing to sustained productivity and organizational success.
- Defined and monitored project baselines, overseeing cost, resource deployment, timeline adherence, and quality compliance to ensure timely and effective execution.
- Delivered interim reports and conducted network analytics to identify cluster-level improvements that positively impacted customer experience.
- Drove breakthrough improvements in business excellence by adopting process optimization techniques and maintaining high quality standards.
Assistant General Manager-Marketing Roaming
AIRCEL LIMITED
Gurugram
12.2013 - 08.2016
- Accountable for planning, establishing, and rolling out GSM roaming services required by a GSM Operator.
- Negotiated and finalized direct roaming agreements (Commercial & Technical) with national and international roaming partners across all 23 Circles.
- Led cross-functional activities including Product Portfolio Management, Vendor Management, IREG & TADIG Team Oversight, and SIM Inventory Management to ensure seamless roaming operations.
- Responsible for updating and circulating the AA14 document to national and international roaming partners; liaised with ILD, Postpaid, Prepaid, and IT teams to implement ISD rate configurations.
- Conducted cross-functional reviews of roaming processes, defined new procedures where necessary, and resolved customer complaints effectively.
- Performed monthly reviews of Circle Roaming Revenue Performance for both In-Roaming and Out-Roaming categories.
- Identified high-revenue potential commercial locations across 23 circles and developed targeted cell site installation plans to accelerate roaming business growth.
Senior Manager
SYNIVERSE TECHNOLOGIES SERVICES INDIA PVT. LTD.
05.2011 - 12.2013
- Successfully led sales and service teams, consistently achieving and surpassing performance targets while maintaining service quality above company standards; delivered a business benchmark of USD 1 million.
- Conceptualized and implemented strategic sales plans for roaming products, driving revenue and market penetration.
- Administered the tactical execution of positioning key offerings across Roaming, Enterprise, Messaging, and Network products.
- Actively participated in strategic decision-making forums and global business planning events, including: Syniverse Global Sales Conference – USA – Feb 2012, Sales Strategy / Planning Meeting – Thailand – Aug 2012, Sales Strategy / Planning Meetings – Hong Kong – Nov 2011, Apr 2012, Nov 2012.
Manager
VODAFONE ESSAR LIMITED
Mumbai
11.2006 - 04.2011
- Served as Deputy Manager in Bengaluru from 2006 to 2008, overseeing team operations.
Promoted to Manager in Mumbai from 2008 to 2011, managing departmental strategies and performance.
Assistant Manager
SPICE TELECOM
Bengaluru
08.1998 - 10.2006
- Delivered exceptional customer service as Customer Care Executive from ‘98 to ‘99.
Promoted to Assistant Manager in ‘01, overseeing team performance and operational improvements.
Implemented strategies that increased customer satisfaction during tenure as Customer Care Executive.
Managed daily operations and staff training as Assistant Manager from ‘01 to ‘06.
Education
Executive MBA - Telecom
Aegis School of Business
01.2014
MBA - Marketing
Sikkim Manipal University
01.2012
Diploma in LTE and Advanced Communications -
Informa, UK
01.2012
Bachelor of Commerce -
Bangalore University
01.1998
Skills
- Product innovation and development
- Strategic planning
- New product launch
- International business strategy
- Liaison and coordination
- Communication skills
- Research and analytics
- Digital marketing strategies
- Customer experience
- Market analysis
- Vendor management
- Regulatory compliance
- Product development
- Performance tracking
- Negotiation skills
- Team leadership
- Process optimization
- Staff training/development
- Profit and loss
- Service quality improvement
- Consistently meet goals
Languages
- English
- Hindi
- Kannada
- Konkani
Professional Highlights
- Successful track record of achieving 100% of Sales Target
- Fruitfully carried out smooth Migration of DCH services for all 23 circles
- Augmented the revenue by 30% through effective tie-ups and revenue-generating products
- Secured a 130% increase in revenue from National & International Roaming
- Effectively directed and launched 100 NRTRDE tie-ups
- Honoured with Exemplary Performance Award for being instrumental in bringing up the Prepaid (Camel) platform in 03/05
- Received Best Employee Award for excellent customer service in 11/02
- Designed the roadmap and ensured Implementation of necessary tools to address customer complaints resulting in 70% increase in First time resolutions
- Launched National & International Roaming Retail products that exorbitantly enhanced Roaming usage and built a competitive edge
Personal Information
- Total Experience: Offering 20+ years of notable success in Telecom Industry across Product Innovation, Operations Management, Service Delivery and Technology Startups.
- Date of Birth: 05/26/76
Timeline
General Manager-Product Innovation
Reliance Jio Infocomm Limited
09.2016 - Current
Assistant General Manager-Marketing Roaming
AIRCEL LIMITED
12.2013 - 08.2016
Senior Manager
SYNIVERSE TECHNOLOGIES SERVICES INDIA PVT. LTD.
05.2011 - 12.2013
Manager
VODAFONE ESSAR LIMITED
11.2006 - 04.2011
Assistant Manager
SPICE TELECOM
08.1998 - 10.2006
Executive MBA - Telecom
Aegis School of Business
MBA - Marketing
Sikkim Manipal University
Diploma in LTE and Advanced Communications -
Informa, UK
Bachelor of Commerce -
Bangalore University
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