C language
M.NISHITHA SINGH
Process Associate
HYDERABAD,TELANGANA
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
- Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Process Associate
Genpact
HYDERABAD, TELANGANA
11.2019 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Working with Genpact-Google where Genpact is the Employer and Google being its client for the Google Play store chat support.
- Determined and recommended methods to address improvement opportunities.
- Have received 3 Recognition awards in the 3 quarters of business.
- Tracked and analyzed reports to determine needed improvements.
- Evaluated performance and policies against metrics.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Generated reports of findings to help management with making key decisions.
- Identified objectives of Google by analyzing feedback, observing consumers and collecting surveys.
- Performed visual assessment of products to evaluate conformance with quality standards.
Education
Bachelor of Technology in Engineering - Electrical, Electronics Engineering Technologies
Bhoj Reddy Engineering College For Women
Hyderabad 08.2015 - 05.2019
High School Diploma -
Narayana Junior College
Hyderabad 05.2013 - 05.2015
No Degree - Secondary Education
Hyderabad Sainik School
Hyderabad 06.2000 - 05.2013
Skills
Organization and Time management
Teamwork
Written Communication
Troubleshooting
Supervision
Leadership
Verbal and written communication
Customer service
Corporate branding initiatives
Training and mentoring
Process Management
Customer engagement
Staff education and training
Complaint resolution
Team Building
travelling
- I love travelling new place and making adventures.
Photography
- I am good at taking Photographs.
Cooking
- I try new Dishes Every weekend.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Process Associate
Genpact
11.2019 - Current
Bachelor of Technology in Engineering - Electrical, Electronics Engineering Technologies
Bhoj Reddy Engineering College For Women
08.2015 - 05.2019
High School Diploma -
Narayana Junior College
05.2013 - 05.2015
No Degree - Secondary Education
Hyderabad Sainik School
06.2000 - 05.2013