Summary
Overview
Work History
Education
Skills
travelling
Photography
Cooking
Work Availability
Quote
Timeline
Software
CustomerServiceRepresentative

M.NISHITHA SINGH

Process Associate
HYDERABAD,TELANGANA

Summary

  • Knowledgeable and dedicated customer service professional with extensive experience in IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
  • Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Process Associate

Genpact
HYDERABAD, TELANGANA
11.2019 - Current
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Working with Genpact-Google where Genpact is the Employer and Google being its client for the Google Play store chat support.
  • Determined and recommended methods to address improvement opportunities.
  • Have received 3 Recognition awards in the 3 quarters of business.
  • Tracked and analyzed reports to determine needed improvements.
  • Evaluated performance and policies against metrics.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Generated reports of findings to help management with making key decisions.
  • Identified objectives of Google by analyzing feedback, observing consumers and collecting surveys.
  • Performed visual assessment of products to evaluate conformance with quality standards.

Education

Bachelor of Technology in Engineering - Electrical, Electronics Engineering Technologies

Bhoj Reddy Engineering College For Women
Hyderabad
08.2015 - 05.2019

High School Diploma -

Narayana Junior College
Hyderabad
05.2013 - 05.2015

No Degree - Secondary Education

Hyderabad Sainik School
Hyderabad
06.2000 - 05.2013

Skills

Organization and Time management

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travelling

  • I love travelling new place and making adventures.

Photography

  • I am good at taking Photographs.

Cooking

  • I try new Dishes Every weekend.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Process Associate

Genpact
11.2019 - Current

Bachelor of Technology in Engineering - Electrical, Electronics Engineering Technologies

Bhoj Reddy Engineering College For Women
08.2015 - 05.2019

High School Diploma -

Narayana Junior College
05.2013 - 05.2015

No Degree - Secondary Education

Hyderabad Sainik School
06.2000 - 05.2013

Software

C language

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M.NISHITHA SINGHProcess Associate