With over 14+years of professional Operations and Sales experience in India and in the UAE. A Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Manager HRBP
Technicolor Creative Studios
3 2022 - Current
Manage the overall operational, budgetary, and financial responsibilities and activities of the department
Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively
Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals
Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output
Establish and maintain relevant controls and feedback systems to monitor the operation of the department
Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
Management responsibilities include hiring & terminating decisions, performance appraisals, pay reviews, training and development of employees
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning
Strong project management skills and a sensible towards deadline related deliveries
Organizational skills – personal efficiency, time management skills and have ability to prioritize competing demands
Communication skills – ability to lead a team, managing diverse personalities and viewpoints; the ability to build relationships and collaborate with others which are vital
Commercial acumen – strategic decision-making within the business as an influencer
Being able to understand company finances, resourcing and the ultimate aims of the business
Role modelling – demonstrate and lead on the values, initiatives and culture of an organization
Professional expertise – A strong working knowledge of employment law issues, best practice processes, as well as experience of employee relations
Coaching and mentoring – Whether senior leaders, junior colleagues or middle management, being proficient in developing skills in my talent
Trust – a trusted confidante on talent issues, unafraid of giving opinions and expertise
Detail orientated, highly motivated and able to work in a fast-paced environment with challenging deadline
Publish department performance reports based upon information from PMs, review anticipated projects to determine resource requirements
Publish vacancy lists, assist recruiting with reviews of resumes and perform interviews of candidates with HOD
Departmental planning and strategy meetings.
Manager– CRM
Puravankara PVT LTD
05.2018 - 03.2022
Senior Relationship officer – Direct sales Retail banking
Dubai First Bank
12.2016 - 01.2018
Senior Relationship officer – Direct sales Priority banking
Emirates Islamic Bank
01.2016 - 04.2016
Senior Relationship officer – Direct sales Retail banking
Mashreq Bank
11.2014 - 11.2015
Senior Relationship officer – Direct sales Retail banking
First Gulf Bank
02.2013 - 10.2014
Senior Team Leader - Customer Service
SPICE BPO SERVICES PVT LTD
01.2011 - 06.2012
Senior Customer Consultant – Client Relations
1st Financial Bank USA
07.2008 - 07.2009
Customer Service Executive - Customer Service
E4E SERVICES PVT LTD
01.2005 - 03.2007
Education
B Com -
Dayanand Sagar College
Bangalore, India
Skills
Team Supervision
Training and mentoring
Vendor Relationship Management
Staff Hiring and Retention
Human Resources Management
Employee Engagement
Operations Management
Performance Management
People Management
Quality Assurance Management
HRIS Management
Employee Life Cycle Management
Experience on HR tools
Workday
Service Now
Excelity
Languages
English
Hindi
Tamil
Kannada
Telugu
Malayalam
Timeline
Manager– CRM
Puravankara PVT LTD
05.2018 - 03.2022
Senior Relationship officer – Direct sales Retail banking
Dubai First Bank
12.2016 - 01.2018
Senior Relationship officer – Direct sales Priority banking
Emirates Islamic Bank
01.2016 - 04.2016
Senior Relationship officer – Direct sales Retail banking
Mashreq Bank
11.2014 - 11.2015
Senior Relationship officer – Direct sales Retail banking