MOHAMED RAFI

BUSINESS DEVELOPMENT MANAGER

Dec 2021- TILL DATE

Successfully increased annual premium growth rate by 25% through the implementation of targeted marketing campaigns and strategic partnerships.
Identifying and building new profitable business opportunities in tie up with bank assurance, corporate and retail agents.

Implemented training programs that enhanced the team's product knowledge and sales techniques, contributing to improved customer engagement

Led and motivated a high-performing sales team of 75+agents, resulting in a growth of profitable business.

Established and maintained strong relationships with key clients, resulting in a maximum client retention and enhanced client loyalty.

CLAIMS DEPARTMENT

Oct 2018 – Dec 2021

Streamlined the claims processing workflow by identifying inefficiencies and the implementing new claims tracking system resulting in 20% reduction in processing time.

Collaborated with cross functional teams to resolve complex claim issues resulting in 25% reduction in escalator cases and increase client satisfaction

Maintenance settlement ratio of 98% by handling the claims of 150% of the annual target by ensuring timely and accurate benefit payment for the policy holders.

Ensured complaints with all regulatory requirements result in 100% audit pass rate

Periodical follow with policy holders surveyors ,garages and salvage buyers for quicker settlement.

INSURANCE UNDERWRITER

Jun 2014 – Oct 2018

Evaluated insurance applications, conducted risk assessments, and determined appropriate coverage levels to mitigate risks and ensure profitability.

Managed a portfolio of high-value accounts, negotiating terms and conditions to maximize profitability while maintaining client satisfaction.

Evaluate and underwrite diverse insurance applications, ensuring adherence to company underwriting guidelines and risk tolerance.

Collaborate with agents, brokers, and other stakeholders to gather necessary information and clarify underwriting requirements.

Tender preparation and price quoting for Large government projects.