Mohamed Usman
Chennai
Summary
Dedicated Desktop Support Engineer with expertise in software configuration, user support, and technical documentation. Proven ability to troubleshoot and resolve technical issues, ensuring optimal system performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Desktop Support Engineer
EDELWEISS HOUSING FINANCE LTD
Chennai
05.2023 - Current
- Installed and configured hardware and software for end-user systems.
- Provided technical support for desktop applications and operating systems.
- Troubleshot network issues to ensure connectivity for all users.
- Documented technical procedures and user guides for common issues.
- Collaborated with team members to resolve complex technical problems.
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Resolved printer problems remotely or onsite as needed by users.
- Diagnosed and resolved hardware and software issues efficiently.
Desktop Support Engineer
KAYA and PROGILITY
Chennai
02.2020 - 05.2023
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Oversaw daily performance of computer systems.
- Maintained positive working relationship with fellow staff and management.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
Education
High School Diploma -
CITMA
Chennai06-2019
Skills
- Software configuration
- Technical documentation
- User support
- Customer service
- Vendor coordination
- System performance monitoring
- Problem solving
- Team collaboration
- Hardware installation
- Network troubleshooting
- Computer maintenance
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Timeline
Desktop Support Engineer
EDELWEISS HOUSING FINANCE LTD
05.2023 - Current
Desktop Support Engineer
KAYA and PROGILITY
02.2020 - 05.2023
High School Diploma -
CITMA
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