Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohamed Usman

Chennai

Summary

Dedicated Desktop Support Engineer with expertise in software configuration, user support, and technical documentation. Proven ability to troubleshoot and resolve technical issues, ensuring optimal system performance and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Desktop Support Engineer

EDELWEISS HOUSING FINANCE LTD
Chennai
05.2023 - Current
  • Installed and configured hardware and software for end-user systems.
  • Provided technical support for desktop applications and operating systems.
  • Troubleshot network issues to ensure connectivity for all users.
  • Documented technical procedures and user guides for common issues.
  • Collaborated with team members to resolve complex technical problems.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Provided technical assistance to users in person, via phone or email.
  • Resolved printer problems remotely or onsite as needed by users.
  • Diagnosed and resolved hardware and software issues efficiently.

Desktop Support Engineer

KAYA and PROGILITY
Chennai
02.2020 - 05.2023
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Oversaw daily performance of computer systems.
  • Maintained positive working relationship with fellow staff and management.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
  • Installed, configured, and maintained desktop operating systems, applications, and hardware for users.

Education

High School Diploma -

CITMA
Chennai
06-2019

Skills

  • Software configuration
  • Technical documentation
  • User support
  • Customer service
  • Vendor coordination
  • System performance monitoring
  • Problem solving
  • Team collaboration
  • Hardware installation
  • Network troubleshooting
  • Computer maintenance

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Urdu
Advanced (C1)
C1

Timeline

Desktop Support Engineer

EDELWEISS HOUSING FINANCE LTD
05.2023 - Current

Desktop Support Engineer

KAYA and PROGILITY
02.2020 - 05.2023

High School Diploma -

CITMA
Mohamed Usman