Mohamed Abdul Nasar
Chennai
Summary
Overall, 10 years of experience as a sales and service professional & a Team Leader with a proven track record of successfully leading and motivating teams to achieve goals and exceed expectations. Skilled in strategic planning, problem-solving, and fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Senior Team Leader
Bank Bazaar
12.2017 - Current
- Analyzing profiles to recommend appropriate credit cards based on individual financial situations
- Providing coaching and feedback on employee performance, encouraging professional development
- Maintaining a positive work environment that promotes collaboration between team members
- Conducting regular performance reviews to assess individual team member progress
- Creating training materials and conducting group training on new processes or procedures
- Reviewing completed work to verify consistency, quality, and conformance
- Analyzing the customer feedback to identify areas for improvement
- Monitoring team performance and reporting on metrics
- Maintaining excellent employee relationships by cultivating a supportive, positive, and helpful working environment.
Customer Service Executive
Air Shanthi (Panasonic Dealer)
03.2013 - 11.2017
- Coordinating with other departments to resolve customer complaints promptly and effectively
- Analyzing customer feedback data to develop strategies for improving service levels
- Building strong relationships with customers through effective communication skills
- Resolving escalated customer issues promptly while maintaining high satisfaction ratings.
Education
Bachelor of Commerce -
The New College at Chennai
03.2010
Skills
- Team Management
- Performance Management
- Customer Service Excellence
- Goal Setting and Decision Making
- Reports distribution
- Process Improvement & Innovation
Languages
Tamil
English
Personal Information
Title: Senior Team Leader
Timeline
Senior Team Leader
Bank Bazaar
12.2017 - Current
Customer Service Executive
Air Shanthi (Panasonic Dealer)
03.2013 - 11.2017
Bachelor of Commerce -
The New College at Chennai