Mohammed Shoeb Ur Rahman
Hyderabad
Summary
Seeking a challenging position to build a dynamic career in the field of sales, technical support, recruitment, education, by effectively handling clients, employees, and customers through various channels such as calls, meetings, and emails. Aiming to contribute towards mutual goals in the best interest of the company.
Overview
8
8
years of professional experience
Work History
Senior Technical Process Executive
Infosys Ltd
12.2024 - Current
- Working in the International Technical Support Team for a France-based client Ingenico.
- Handling technical support through inbound calls and Jira ticketing system.
- Providing L1 support, troubleshooting hardware and software issues for Ingenico payment solutions.
- Collaborating with internal teams to ensure timely ticket resolution and customer satisfaction.
- Documenting issues and solutions in the knowledge base for process improvement.
Business Development Manager
Adroitone
12.2022 - 05.2024
- Managed a portfolio of 50–60 clients in the US for IT/Non-IT staffing and recruiting services.
- Conducted weekly meetings with stakeholders and research teams to align business goals.
- Led a team of nine members; responsible for business growth and client contract management.
- Coordinated between research analysts and recruiters for quality candidate sourcing.
- Facilitated end-to-end recruitment lifecycle including contract negotiations and final closures.
- Maintained relationships with clients and ensured timely updates and resolution of queries.
Student Recruitment Adviser
Global University Systems (GUS)
12.2021 - 07.2022
- Recruited students for universities in the UK, Germany, France, and Greece.
- Conducted video consultations and follow-ups with students and international clients.
- Assisted in document processing and coordinated with universities on eligibility assessments.
- Guided students through visa processes and conducted webinars/seminars to promote educational brands.
Senior Associate – US Employee Support
Amazon Development Centre
12.2020 - 06.2021
- Managed inbound and outbound calls related to HR support for US Amazon employees.
- Handled queries on leaves (medical, bereavement, COVID), payroll, and attendance.
- Used internal tools to update employee data and resolved tickets across departments.
- Delivered empathetic, prompt support to employees ensuring compliance and satisfaction.
Senior Associate – Sales and Support
Dell Technologies India Pvt. Ltd.
10.2017 - 07.2020
- Part of the Digital Fulfillment Team, selling and supporting software like VMware, Microsoft, Adobe, etc.
- Managed sales quotes, orders, and licensing issues using Salesforce and internal tools.
- Liaised with fulfillment teams, vendors, and clients through calls and emails.
- Achieved top performance recognition and handled escalations, ticketing, and license fulfillment.
Education
Bachelor’s in Management (B.M) - Business Administration
Osmania University, Amjad Ali Khan College of Business Administration
HyderabadIntermediate (M.P.C) - undefined
St. Anthony’s Junior College
TelanganaS.S.C - undefined
Sri Krishna Veni Talent School
TelanganaSkills
- Proficient in MS Office, Adobe Photoshop, Illustrator
- Strong understanding of computer hardware, software, and networking
- Experienced in Jira, Salesforce, internal HR tools, and troubleshooting systems
- Excellent communication and interpersonal skills
- Good people and team management capabilities
- Self-motivated, punctual, and result-driven
Languages Known
English
Urdu
Hindi
Telugu
Hobbies and Interests
Reading, exploring technology trends, learning Data Science, Python, and R, Volunteering with NGOs to mentor school children
Disclaimer
I hereby declare that all the information stated above is true to the best of my knowledge. Date: Place: Hyderabad Signature: Mohammed Shoeb Ur Rahman
Timeline
Senior Technical Process Executive
Infosys Ltd
12.2024 - Current
Business Development Manager
Adroitone
12.2022 - 05.2024
Student Recruitment Adviser
Global University Systems (GUS)
12.2021 - 07.2022
Senior Associate – US Employee Support
Amazon Development Centre
12.2020 - 06.2021
Senior Associate – Sales and Support
Dell Technologies India Pvt. Ltd.
10.2017 - 07.2020
Bachelor’s in Management (B.M) - Business Administration
Osmania University, Amjad Ali Khan College of Business Administration
Intermediate (M.P.C) - undefined
St. Anthony’s Junior College
S.S.C - undefined
Sri Krishna Veni Talent School
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