MOHAMMED GOUSE KAMMAR

• Implemented strategies to maximise room occupancy and revenue, closely monitoring booking trends and adjusting rates accordingly.
• Liaised with housekeeping and maintenance departments to ensure rooms met the hotel's high standards of cleanliness and comfort.
• Enhanced guest loyalty through the development of personalised services and recognition of repeat visitors.
• Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
• Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
• Synchronised front- and back-of-house activity for smooth hospitality operations.
• Collaborated with the sales and marketing team to promote special offers and packages, driving bookings and revenue.
• Administered property budget, controlled expenditures and maintained accurate financial records.
• Improved business revenue through strategic hotel marketing and promotional activity.
• Introduced innovative technologies and systems to streamline front office procedures and improve efficiency.
• Negotiated with suppliers and service providers to secure advantageous terms and improve profitability.
• Spearheaded quality assurance initiatives, resulting in the achievement of prestigious industry accreditations and awards.
• Initiated a guest loyalty programme, enhancing retention rates and maximising revenue opportunities from repeat bookings.
• Led cross-functional teams in the seamless execution of high-profile events, enhancing the hotel's reputation for excellence in service.
• Orchestrated major refurbishment projects, delivering enhanced guest experiences without compromising on operational efficiency.
• Directed operations in all room divisions, achieving top-tier guest satisfaction scores through meticulous attention to detail and proactive problem-solving.

• Implemented strategies to maximise room occupancy and revenue, closely monitoring booking trends and adjusting rates accordingly.
• Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
• Enhanced guest loyalty through the development of personalised services and recognition of repeat visitors.
• Developed and maintained effective communication channels within the team and with other departments to facilitate smooth operations.
• Prepared detailed reports on front office performance, highlighting achievements and identifying challenges for management review.
• Liaised with housekeeping and maintenance departments to ensure rooms met the hotel's high standards of cleanliness and comfort.
• Conducted regular staff meetings to share updates, gather feedback, and foster a culture of teamwork and continuous improvement.
• Analysed customer feedback to identify areas for improvement and implemented changes to enhance guest experience.
• Conducted regular audits of front office procedures, identifying areas for improvement and implementing corrective actions.

• Created quarterly company employee appreciation outings to reinforce employee-centric environment.
• Recommended strong business plans, operational decisions and financial processes to support business sustainability.
• Drafted employee work schedules to fill coverage gaps.
• Completed monthly and quarterly reports for senior management.
• Enhanced revenue and gross profits by eliminating waste and maximising customer satisfaction.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Coached employees through day-to-day work and complex problems.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Monitored customer service trends and provided insights to management team for further improvement.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Delivered performance reviews, recommending additional training or advancements.
• Reconciled end-of-day reports to determine accurate billing and payment processing.

• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Kept accounts in balance and ran daily reports to verify totals.
• Resolved guest complaints by addressing issues with rooms promptly.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Attended staff meetings and brought issues to attention of upper management.
• Prepared weekly employee work schedules to meet operational needs.

• Defining and implementing front desk objectives and procedures. Training staff &

managing the staff schedules.

• Attending to guests' complaints and questions and providing exceptional customer service.

• Ensuring that the front desk and reception area is kept clean and organized.

• Maintaining front desk office supplies and equipment. Managing budgets, records, and contracts.

• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

• Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the Director of Rooms.

• Performing administrative duties such as filing and updating records, among

others, as needed.

• Monitored front desk staffing hours and scheduled weekly employee shifts.
• Provided resources for training new employees and ongoing training for current staff.
• Worked with housekeeping team to resolve issues or questions.
• Maintained high level of service and hospitality, contributing to corporate service recognition for property.
• Supervised front desk staff.
• Completed employee appraisals to conduct annual reviews.
• Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
• Prepared weekly employee work schedules to meet operational needs.

• Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Assisted coworkers and staff members with special tasks on daily basis.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Greeted guest upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered calls to take messages or redirect calls to appropriate colleagues.
• Developed and implemented office policies to enhance efficiency in operations.