Mohammed Habeeb Khan
1-5-241/2 Musheerabad Hyderabad, Telangana
Summary
Seasoned customer support professional with a year of dedicated service at Intouch Cx, where I excelled as a customer support officer within the chat process. My expertise extends to various facets, including a comprehensive understanding of backend processes, proficiency in maintaining trust and safety standards, adept handling of email support, and a keen eye for quality audits. I bring a proven track record of ensuring customer satisfaction through effective communication and a meticulous approach to problem-solving.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Intouch Cx
Hyderabad
07.2022 - 07.2023
- Provided personalized customer service to build strong relationships with customers, resulting in a 90% increase in customer retention
- Analyzed customer data and identified anomalies that enabled proactive fraud prevention, resulting in a 100% reduction in fraud attempts
- Resolved customer inquiries and complaints via email and chat, resulting in a 95% customer satisfaction rate
- Developed processes to track and report on quality metrics, allowing for quick and informed decision-making by management
- Coordinating with various departments for information exchange.
- Quality assurance checks on backend systems.
- Implementing security measures to protect sensitive information
- Managing and organizing digital files and documents.
Education
B.com - Bachelor of Commerce
Holy Trinity High School
Hyderabad, Telangana 01-2023
Skills
- Customer Support
- Quality Assurance
- Back Office
- Trust & Safety
- Document Verification
- MS office
- Quick learner
- Adaptability
- Basics of Excel
- Logical thinking
- Dedication
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Timeline
Customer Care Executive
Intouch Cx
07.2022 - 07.2023
B.com - Bachelor of Commerce
Holy Trinity High School
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