- Ted Talks
Mohammed Maaz Ahmed
Advertising And Marketing
Bangalore
Summary
Selling Partner and Advertising Support Associate for Amazon vendors & seller with around 5 years of overall experience customer support domain. Involved in providing exemplary support to vendor, also involved in auditing cases, mentoring associates, taking ownership and delivering results.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Associate
Amazon
Bangalore
04.2017 - Current
- Worked varied hours to meet seasonal and business needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Resolving Advertisers and vendor’s queries related to Amazon Marketing Services (AMS), Vendor Express and Vendor Central programs through emails and sometimes through a phone call for better assistance.
- Meeting all the matrix continuously month on month Average handling time (AHT), Resolve Rate (RR), Reopen rate(RO) Average Performance resolve rate(PRR). Pro-actively pitched in for call backs for the associate working in morning shift.
- Proactively took responsibility from supervisor to share break adherence and AHT reports to the Team on daily bases. Also spoc for sharing process updates and conducting team huddles on daily bases.
- Nominated as spoc for conducting fun activity for multiple team in the same shift.
Education
BBA - Marketing And Advertising
Almighty First Grade College
Bangalore 03.2011 - 04.2014
Skills
- Good communication skills
Accomplishments
- Documented and resolved vendor and seller charge back issue which led to better vendor and seller experience.
- Achieved [Expected Result] by completing Lobby burnout project with accuracy and efficiency.
- Have won RR (Rewards and recognitions) Monthly basis.
Interests
- Reading
- Travelling
- Watching documentarys
Projects
Lobby Burnout
We have been assigned with the list of aged case (50+ days old) to look into the issue, investigate and resolve the issue.
SOP creation and update
We have been assigned with topics for which we have to create standard operating procedures. Step-by-step instructions compiled by an organization to help workers carry out routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.
Timeline
Senior Associate
Amazon
04.2017 - Current
BBA - Marketing And Advertising
Almighty First Grade College
03.2011 - 04.2014
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GURMUKHUPKAR SINGHGURMUKHUPKAR SINGH
Technical Lead at IP INFUSION SOFTWARE INDIA PRIVATE LTDTechnical Lead at IP INFUSION SOFTWARE INDIA PRIVATE LTD