Mohan Dutta
M.COM, FIII
Kolkata
Summary
Positive Area Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, project management, succession planning and performance management.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Area Operations Manager
SBI General Insurance Co Ltd
Kolkata
03.2011 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Diminished cost of business operation while boosting sales by improved FTR and over all CTAT
- Suggested corrective services to handle customer complaints.
- Introduced new methods, practices and systems to reduce turnaround time.
- Traveled to over 16 locations per quarter to manage each branch and perform reviews of branch operations managers and executives.
- Hired and trained 15 new employees in 2023.
Branch Operations Manager
Reliance General Insurance Co Ltd
Kolkata
04.2008 - 03.2011
- Policy Servicing
- Claim Servicing
- Banking
- Administrative Support
- Cover Note Management
- Asset Management
Account Executive
Ambay Boards India Pvt Ltd
Howrah
01.2006 - 03.2008
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Prepared forecasts to gain understanding of measures needed to grow business.
Education
Master of Commerce - Financial And Cost Accounting
The University of Calcutta
Kolkata 04.2004 - 03.2006
Bachelors of Commerce - Financial And Cost Accounting
Burdwan University
West Bengal 04.2000 - 03.2003
Skills
Effective leader
undefinedCertification
Fellow From Insurance Institute Of India
Reading Novel, Watching Movies, Travelling
Love to read thriller, Sci-Fi, action movies and novels.
Travelling to different part of the country and knowing local history
Timeline
Fellow From Insurance Institute Of India
04-2019
Area Operations Manager
SBI General Insurance Co Ltd
03.2011 - Current
Branch Operations Manager
Reliance General Insurance Co Ltd
04.2008 - 03.2011
Account Executive
Ambay Boards India Pvt Ltd
01.2006 - 03.2008
Master of Commerce - Financial And Cost Accounting
The University of Calcutta
04.2004 - 03.2006
Bachelors of Commerce - Financial And Cost Accounting
Burdwan University
04.2000 - 03.2003
Similar Profiles
Shivani AgrawalShivani Agrawal
Investment Intern at SBI General InsuranceInvestment Intern at SBI General Insurance
Elakkiya VPElakkiya VP
Assistant Manager at SBI General Insurance CompanyAssistant Manager at SBI General Insurance Company
Shankhamala DattaShankhamala Datta
Business Analytics & Projects Manager at SBI General InsuranceBusiness Analytics & Projects Manager at SBI General Insurance