Mohan Dutta
M.COM, FIII
Kolkata
Summary
Positive Area Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, project management, succession planning and performance management.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Area Operations Manager
SBI General Insurance Co Ltd
Kolkata
2011.03 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Diminished cost of business operation while boosting sales by improved FTR and over all CTAT
- Suggested corrective services to handle customer complaints.
- Introduced new methods, practices and systems to reduce turnaround time.
- Traveled to over 16 locations per quarter to manage each branch and perform reviews of branch operations managers and executives.
- Hired and trained 15 new employees in 2023.
Branch Operations Manager
Reliance General Insurance Co Ltd
Kolkata
2008.04 - 2011.03
- Policy Servicing
- Claim Servicing
- Banking
- Administrative Support
- Cover Note Management
- Asset Management
Account Executive
Ambay Boards India Pvt Ltd
Howrah
2006.01 - 2008.03
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Prepared forecasts to gain understanding of measures needed to grow business.
Education
Master of Commerce - Financial And Cost Accounting
The University of Calcutta
Kolkata 2004.04 - 2006.03
Bachelors of Commerce - Financial And Cost Accounting
Burdwan University
West Bengal 2000.04 - 2003.03
Skills
Effective leader
Staff training/development
Performance tracking proficiency
Report writing experience
Certification
Fellow From Insurance Institute Of India
Reading Novel, Watching Movies, Travelling
Love to read thriller, Sci-Fi, action movies and novels.
Travelling to different part of the country and knowing local history
Timeline
Fellow From Insurance Institute Of India
2019-04
Area Operations Manager
SBI General Insurance Co Ltd
2011.03 - Current
Branch Operations Manager
Reliance General Insurance Co Ltd
2008.04 - 2011.03
Account Executive
Ambay Boards India Pvt Ltd
2006.01 - 2008.03
Master of Commerce - Financial And Cost Accounting
The University of Calcutta
2004.04 - 2006.03
Bachelors of Commerce - Financial And Cost Accounting
Burdwan University
2000.04 - 2003.03