MOHAN PASWAN
New Delhi
Summary
I am eager to take on challenging opportunities that leverage my skills and expertise to drive organizational success. I am committed to continuous learning and growth, and I seek a dynamic work environment that recognizes the value of hard work, trust, and accountability. I am excited to contribute my skills and experience to a forward-thinking organization that empowers its team members with responsibilities and challenges, fostering professional development and knowledge enhancement.
Overview
1
1
year of professional experience
Work History
Process Associate
IGT Solutions Pvt Ltd
Gurgaon
09.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
Customer Support Associate
Radical Minds
Gurgaon
- I was worked with Radical Minds as a Sales representative for MakeMyTrip's International Process, utilizing Amadeus, a leading Global Distribution System (GDS). In this role, I leverage Amadeus' cutting-edge technology to efficiently manage travel bookings, reservations, and customer inquiries, ensuring seamless experiences for MakeMyTrip's international clients.
- Sales representative for MakeMyTrip's International Process, utilizing Amadeus, a leading Global Distribution System (GDS).
Education
Higher Secondary -
WBCHSE
Diploma in Electrician -
Vishweswaraiya ITC Dhanbad
Diploma Certificate ADCA -
Govt Of NCT Delhi
Skills
- Amadeus
- MS Office Suite
- Problem Solving
- Customer Support
- Teamwork
- Decision Making
- Travel booking
Personal Information
- Date of Birth: 09/20/93
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Bengali
- Hindi
- English
- Bengali
Activities
Watching Documentaries And Sports Over The Weekend
Languages
English
Beginner
A1
Timeline
Process Associate
IGT Solutions Pvt Ltd
09.2024 - Current
Customer Support Associate
Radical Minds
Higher Secondary -
WBCHSE
Diploma in Electrician -
Vishweswaraiya ITC Dhanbad
Diploma Certificate ADCA -
Govt Of NCT Delhi