Mohd Adnan
New Delhi
Summary
Experienced in managing over 500 channel partner accounts within the e-commerce sector, focusing on platforms such as Flipkart and Amazon. Responsibilities included onboarding new partners, overseeing payment reconciliation, and ensuring accurate product listings and order management. Demonstrated ability to coordinate cross-functional teams for project execution while providing training and support to enhance partner operations. Effectively identified customer needs and resolved escalations, contributing to improved satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Key Account Manager
Hero MotoCorp Limited
Gurugram
07.2022 - Current
- Taking care of more then 500 channel partners accounts of e-commerce channel (Flipkart,Amazon),
- Support to build channel partner business on E-commerce platform from Brand side.
- Ensuring the smooth operations of Pan India channel partners account.
- Onboarding new channel partner ,
- Payment reconciliation
- Cataloging,product listings
- Order management
- Day to day reporting &traking the dealers order status
- Taking care of customers as well as Dealers escalation’s
- Training
- Managing vendors and agency partners
- Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided ongoing coaching and mentoring to help channel improving e-commerce operations with .
Sales Manager
Tresor Systems Private Limited
New Delhi
02.2020 - 03.2022
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Tanking care of Day to day operations
- Organized merchandise displays according to seasonal promotions or special events.
- Developed and maintained store policies and procedures.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Performed regular audits to ensure compliance with company standards.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Managed inventory tracking and physical inventory counts to minimize loss.
Retail Sales Executive
Xiaomi India
Faridabad
11.2018 - 10.2019
- Demonstrated product features and benefits to customers, answering questions and providing technical support.
- Cross sell ,upsell
- Conducted surveys with customers to understand their needs and wants related to the product.
- Prepared detailed reports summarizing results from each demonstration session.
- Organized product demonstrations for prospective clients, highlighting key features of the product.
- Explained product specifications in detail to potential buyers, addressing their concerns and queries.
- Managed inventory levels of demonstration supplies ensuring they were adequately stocked at all times.
- Attended company training sessions and seminars related to retail operations.
- Taking care of store operations,
- Day to day reporting.
Retail Sales Associate
Bose corporation
New Delhi
03.2018 - 09.2018
- Operated point-of-sale systems accurately to process payments from customers.
- Organized displays to attract customers and promote sales.
- Inspected purchased items for defects before handing them over to customers.
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Greeted customers upon entering the store and provided assistance.
- Processed returned merchandise according to company policies.
- Provided product information and answered customer questions.
- Completed transactions in an efficient manner while providing excellent customer service.
- Tracked inventory levels throughout the day and restocked items as needed.
- Participated in team meetings and training sessions.
- Handled customer complaints in a professional manner.
- Demonstrated product features to customers.
- Stocked shelves with merchandise according to company standards.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
Sales Executive - Key Accounts
Izaan Healthcare
New Delhi
04.2016 - 12.2017
- Interacted regularly with existing customers to identify new opportunities for upselling products or services.
- Monitored industry trends and competitor activities in order to stay ahead of the competition.
- Developed effective promotional campaigns targeting key accounts that resulted in increased sales volumes.
Education
High School Diploma -
Ssc
Bachelor of Science - Z
Swami Vivekanand Subharti University
MeerutSkills
- E-commerce strategy
- Account management
- Vendor management
- Payment reconciliation
- Order management
- Data analysis
- Customer relationship management
- Sales forecasting
- Training development
- Cross-functional collaboration
- Problem solving
- Effective communication
- Time management
- Negotiation skills
- Team leadership
- Key account management
- Data-driven decision making
- Sales negotiations
- Business strategies
- Territory management
- Lead generation
- Client onboarding
- Account development
- Business development
- Account performance analysis
Timeline
Key Account Manager
Hero MotoCorp Limited
07.2022 - Current
Sales Manager
Tresor Systems Private Limited
02.2020 - 03.2022
Retail Sales Executive
Xiaomi India
11.2018 - 10.2019
Retail Sales Associate
Bose corporation
03.2018 - 09.2018
Sales Executive - Key Accounts
Izaan Healthcare
04.2016 - 12.2017
High School Diploma -
Ssc
Bachelor of Science - Z
Swami Vivekanand Subharti University