MOHD NADEEM

• Negotiated payment arrangements with customers in financial distress, maintaining client relationships while recovering outstanding balances.
• Reduced delinquency rates by proactively addressing customer payment issues and providing tailored solutions.
• Developed strong relationships with clients, fostering trust and improving communication channels for future negotiations.
• Conducted regular account reviews, ensuring accuracy and compliance with established policies and procedures.
• Provided excellent customer service, resolving disputes promptly and professionally to maintain client satisfaction levels.
• Improved collection efficiency by implementing effective strategies and streamlining processes.
• Analyzed account data, identifying trends and patterns to optimize collection efforts.

1 year Experience as a BRM (Branch Recovery Manager)

Team Handling

Customer Satisfaction

Team Support

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Assisted in recruitment to build team of top performers.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.