Ajit Kumar Lenka
Area Collection Manager
Bhubaneswar
Summary
With a proven track record at Kotak Mahindra Bank, I excel in debt recovery and portfolio management, demonstrating exceptional teamwork and problem-solving abilities. Spearheaded initiatives that significantly enhanced collection strategies, achieving notable recovery rates. My approach blends patience with decisive action, driving financial stability and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Area Collection Manager
Kotak Mahindra Bank
01.2023 - Current
- Managing all stages of collections for Odisha ,Chhattisgarh and West-Bengal TFE portfolio
- Managed a diverse team of collectors for optimal performance and increased success rates.
- Evaluated staff development needs through regular performance assessments, offering opportunities for growth within the organization.
- Optimized resource allocation by developing efficient scheduling systems for staff assignments.
- Developed strong relationships with clients, fostering trust and improving communication channels for future negotiations.
- Conducted regular account reviews, ensuring accuracy and compliance with established policies and procedures.
- Reduced delinquency rates by proactively addressing customer payment issues and providing tailored solutions.
- Coordinated interdepartmental efforts to streamline billing cycles and reduce debtor days.
- Negotiated payment arrangements with customers in financial distress, maintaining client relationships while recovering outstanding balances.
- Spearheaded initiatives aimed at reducing operational costs while maintaining high levels of service quality.
- Established relationships with customers to encourage payment of delinquent accounts.
Area Collection Manager
Axis Bank Ltd.
09.2017 - 01.2023
- Managed all stages of collections for Odisha and Jharkhand CV/CE portfolio .
- Accountable for reducing Delinquency for assigned Locations of CV/CE portfolio
- Coordinated interdepartmental efforts to streamline billing cycles and reduce debtor days.
- Negotiated payment arrangements with customers in financial distress, maintaining client relationships while recovering outstanding balances.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prepared and submitted legal documents to initiate court proceedings.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Debt Manager
ICICI BANK LTD
06.2015 - 09.2017
- Accountable for reducing Delinquency of Mortgage portfolio for assigned locations of Chhattisgarh
- Collaborated with sales and customer service teams to improve communication and resolve disputes promptly.
- Reviewed legal documentation related to debt recovery actions, ensuring accuracy and adherence to regulations.
- Provided regular updates to senior management on the status of outstanding debts and recovery efforts.
- Built strong relationships with key stakeholders, working closely with banks, attorneys, and collection agencies to resolve outstanding debts.
- Manage a Team of 5 Collections officers and liaison with 3 Collections Agencies.
- Meeting of Monthly targets for each bucket, reduce losses and Improve recovery Rates in charge off portfolio.
- Contributed to a positive company culture by fostering teamwork and open communication among the debt management team.
- Monitored economic trends that may impact client''s ability to repay debts, staying proactive in addressing potential issues.
- Assisted clients in creating realistic budgets, guiding them towards improved financial stability.
- Analyzed financial reports, identifying trends and potential risks in order to make informed decisions on credit extensions.
Branch Manager
Shriram Transport Finance Company LTD
10.2008 - 06.2015
- Responsible for increasing Sales and Marketing of Auto ,CV & Tractor Loans.
- Portfolio management through effective collection strategy in wheels segments.
- Periodic review of collection team and hard bucket team.
- Coordination with shortfall recovery team for settlement.
- Coordination with legal team for cases assigned to legal and its stages.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
MBA - Marketing Management
BIJU PATTNAIK UNIVERSITY OF TECHNOLOGY
CUTTACK 04.2001 -
Bachelor of Science - BSC
UTKAL UNIVERSITY
Nayagarh, India 04.2001 -
Skills
Debt recovery expertise
Portfolio management
Patience and persistence
Teamwork and collaboration
Customer service
Problem-solving
Decision-making
Accomplishments
- Received the COMMET award at Kotak Mahindra Bank for Best Area Collection Manager H1 2025.
- Awarded by Axis Bank in Sydney, Australia for best performance in east zone in the year 2018.
- Awarded by ICICI Bank as Runners Up category in Mortgage-I competition in 2016.
- Awarded by STFC as winners’ category in 2011 for best portfolio Manager.
Timeline
Area Collection Manager
Kotak Mahindra Bank
01.2023 - Current
Area Collection Manager
Axis Bank Ltd.
09.2017 - 01.2023
Debt Manager
ICICI BANK LTD
06.2015 - 09.2017
Branch Manager
Shriram Transport Finance Company LTD
10.2008 - 06.2015
MBA - Marketing Management
BIJU PATTNAIK UNIVERSITY OF TECHNOLOGY
04.2001 -
Bachelor of Science - BSC
UTKAL UNIVERSITY
04.2001 -
Similar Profiles
Sveta KakerlaSveta Kakerla
DEPUTY MANAGER - Product Manager: Risk Monitoring at KOTAK MAHINDRA BANK- Kotak 811DEPUTY MANAGER - Product Manager: Risk Monitoring at KOTAK MAHINDRA BANK- Kotak 811
Deepali JagdaleDeepali Jagdale
Senior Manager - Analytics at Kotak Mahindra BankSenior Manager - Analytics at Kotak Mahindra Bank
Shubham ManeShubham Mane
Data Analytics at Kotak Mahindra BankData Analytics at Kotak Mahindra Bank