Mohd Raja
New Delhi,DL
Summary
Results-driven cafe manager with expertise in inventory management, customer experience, and cost control. Committed to optimizing operations and enhancing profitability through effective staff management and sales analysis.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cafe Manager
Zepto cafe pvt.ltd
New Delhi
12.2025 - 01.2026
- Managed daily operations to ensure smooth cafe functioning.
- Coordinated schedules to optimize staff coverage during peak hours.
- Assisted in creating seasonal menu items based on customer preferences.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Recruited, trained, managed and evaluated cafe staff performance.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
- Cost Control - Monitoring COGS (Cost of Goods Sold)
- Sales reporting: analyzing daily, weekly sales trends to identify.
Assistant Store Manager
Godfrey Phillips India Pvt. Ltd.
New Delhi
02.2024 - 03.2025
- Assisted in managing daily store operations and customer service activities.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on company policies and customer engagement techniques.
- Monitored inventory levels and assisted with stock replenishment processes.
- Implemented visual merchandising standards to enhance product displays and layout.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
- Organized weekly meetings with department heads to review progress on key objectives.
- Review P&L, EBITDA.
Education
GED -
The University of Delhi
New Delhi04-2021
Skills
- Inventory management
- Menu development
- Cash handling
- Sales analysis
- Visual merchandising
- Customer relationship management
- Cost control
- Performance evaluation
- Effective communication
- Problem resolution
- Hiring and training employees
- Staff management
- Customer experience management
- Operational efficiency
- Foodservice
- Cost monitoring
- Sales tracking
- Cafe operations
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
Best Performer of the Month
Timeline
Cafe Manager
Zepto cafe pvt.ltd
12.2025 - 01.2026
Assistant Store Manager
Godfrey Phillips India Pvt. Ltd.
02.2024 - 03.2025
GED -
The University of Delhi