Mohd Shadman
Noida
Summary
B.Tech Graduate in Computer Science | Network Engineering Specialist
Driven and detail-oriented professional with over 2 years of experience in IT and network engineering. Possess strong problem-solving and troubleshooting abilities, complemented by excellent communication skills in English and Hindi. Proficient in resolving complex technical issues, providing hardware and software support, and managing server and network infrastructures. Eager to leverage my solid foundation in the IT field to tackle new challenges and contribute to the success of forward-thinking organizations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Engineer
Motherson Sumi Systems Limited (Payroll C.I. INFOTECH)
02.2024 - Current
- Monitored network performance using PRTG tool, identifying and resolving potential issues in a proactive manner.
- Resolved user-raised tickets within defined SLA, minimizing impact on operations.
- Managed user IDs using AD DS Windows 2012, ensuring smooth user access management.
- Troubleshooting LAN and internet issues, optimizing network performance by proficiently assigning IP addresses.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Planned implementation of network enhancements and upgrades.
- Analyzed, troubleshoot and enhanced network performance to drive efficiency.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Desktop Support Engineer
Innovative DigiTech
11.2022 - 02.2024
- Managed and supported all hardware and software troubleshooting and failure for diverse systems.
- Provided timely resolution for Windows troubleshooting, software support, network, and hardware issues.
- Prioritize and attended tickets within the SLA, consistently delivering effective solutions.
- Maintained an updated inventory of devices using Excel, ensuring smooth deployment and tracking of assets.
- Handled Active Directory user creation and adeptly resolved user-related issues.
- Conducted thorough checks on LAN connectivity, ensuring seamless network performance and provided necessary support.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored system performance to maintain system integrity.
Education
B.Tech/B.E. - Computer Science
Kunwar Satya Vira College of Engineering And Management
Bijnor07.2022
XIIth - English
Oxford Public School
Nehtaur, Bijnor 04.2018
Xth - English
Oxford Public School
Nehtaur, Bijnor 04.2016
Skills
- Active Directory
- DHCP
- DNS
- PRTG Monitoring Tool
- MS Excel
- SQL
- Linux
Certification
Python Programming
Languages
English
Hindi
Hobbies and Interests
- Reading Books.
- Playing Table Tennis.
Timeline
Senior Engineer
Motherson Sumi Systems Limited (Payroll C.I. INFOTECH)
02.2024 - Current
Desktop Support Engineer
Innovative DigiTech
11.2022 - 02.2024
Python Programming
B.Tech/B.E. - Computer Science
Kunwar Satya Vira College of Engineering And Management
XIIth - English
Oxford Public School
Xth - English
Oxford Public School
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