PLAYING CHESS
Mohd Tabish Khan
Data Analyst
New Delhi
Summary
Over 5 years of experience in a client facing role in the corporate world. Enthusiastic data science aspirant, with a passion for delivering valuable data through analytical functions and data retrieval methods. Committed to helping companies advance by developing strategic plans based on predictive modeling and findings. Bringing forth a proven track record of analyzing complex data sets and serving as a strong advisor.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Senior Customer Support Executive
iEenergizer IT Services Pvt. Ltd.
Noida
12.2017 - 05.2023
- Handled over 1 lac customer queries in total with a success rate of over 70% throughout
- Mined data to analyze queries that improved success rate of the team by 15% in 2 months
- Curated monthly performance analytics reports using Microsoft Excel & Tableau
- Supervised training of over 50 new joiners with the policies & procedures
Education
Bachelor of Technology - Mechanical & Automation Engineering
Amity School of Engineering & Technology
Lucknow 07.2011 - 08.2016
Skills
SQL
PYTHON
MICROSOFT EXCEL
MACHINE LEARNING
TABLEAU
EXPLORATORY DATA ANALYSIS
DATA VISUALIZATION
GCP
NATURAL LANGUAGE PROCESSING
DATA MANIPULATION
TEAM PLAYER
ANALYTICAL SKILLS
Certification
INTEGRATED DATA SCIENCE
Interests
MATHEMATICS
Timeline
PROFESSIONAL DATA SCIENCE
08-2022
INTEGRATED DATA SCIENCE
02-2020
Senior Customer Support Executive
iEenergizer IT Services Pvt. Ltd.
12.2017 - 05.2023
Bachelor of Technology - Mechanical & Automation Engineering
Amity School of Engineering & Technology
07.2011 - 08.2016