PLAYING CHESS
Mohd Tabish Khan
Data Analyst
New Delhi
Summary
Over 5 years of experience in a client facing role in the corporate world. Enthusiastic data science aspirant, with a passion for delivering valuable data through analytical functions and data retrieval methods. Committed to helping companies advance by developing strategic plans based on predictive modeling and findings. Bringing forth a proven track record of analyzing complex data sets and serving as a strong advisor.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Senior Customer Support Executive
iEenergizer IT Services Pvt. Ltd.
Noida
12.2017 - 05.2023
- Handled over 1 lac customer queries in total with a success rate of over 70% throughout
- Mined data to analyze queries that improved success rate of the team by 15% in 2 months
- Curated monthly performance analytics reports using Microsoft Excel & Tableau
- Supervised training of over 50 new joiners with the policies & procedures
Education
Bachelor of Technology - Mechanical & Automation Engineering
Amity School of Engineering & Technology
Lucknow 07.2011 - 08.2016
Skills
SQL
undefinedCertification
INTEGRATED DATA SCIENCE
Interests
MATHEMATICS
Timeline
PROFESSIONAL DATA SCIENCE
08-2022
INTEGRATED DATA SCIENCE
02-2020
Senior Customer Support Executive
iEenergizer IT Services Pvt. Ltd.
12.2017 - 05.2023
Bachelor of Technology - Mechanical & Automation Engineering
Amity School of Engineering & Technology
07.2011 - 08.2016
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