Mohini Sharma
New Delhi
Summary
Experienced job seeker dedicated to meeting company needs through consistent practices and adaptability. Skilled at thriving under pressure and successfully enhancing the organizational brand in dynamic situations.
Overview
5
5
years of professional experience
Work History
Senior Analyst
Mercer India Pvt Ltd
Gurgaon
03.2022 - Current
- Generated invoices for consultants providing services to clients including retirement benefits, pension schemes, and various other benefits.
- Streamlined billing process through BIF utilization
- Capable of effectively using WEBCAS on different kinds of projects
- Handled SLFF invoicing responsibilities.
- Compiled, processed and maintained invoices for all customers to ensure accuracy and timeliness of payments.
- Prepared monthly financial statements for review by management team.
- Provided excellent customer service when dealing with vendors or customers who had questions concerning their bills or payments.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Processed invoice payments and recorded information in account database.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Answered customer questions to maintain high satisfaction levels.
- Generated and distributed month-end statements for customers and resolved related concerns.
Senior Process Associate
Genpact India Pvt. Ltd.
Gurgaon
04.2019 - 02.2022
- Analyzed and reviewed cardholder chargeback requests in EQ application
- Identified and resolved fraud and debit cases by reviewing merchant responses in document history.
- Utilized software applications such as EQ, EFICHE, Vision, MasterCard, VisaOnline, Outlook, and MS Excel.
- Utilized multiple data sources to identify potential fraudulent activities by analyzing patterns and abnormalities.
- Provided training to new team members on fraud prevention techniques and company policies.
- Transmitted letters to merchants specifying accurate reason codes along with the disputed amount
- Recorded comprehensive details of investigative procedures, gathered evidence, reached logical conclusions and implemented necessary actions.
- Addressed customer concerns concerning potential fraud or account-related matters in a timely manner.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Conducted analysis of customer account activity to detect potential fraud.
- Utilized meticulous analysis to detect and deter fraudulent transactions stemming from suspicious account activity.
- Reviewed and analyzed customer accounts for evidence of identity theft and implemented corrective actions as necessary.
- Facilitated communication between affected parties, including customers, banks, and merchants, to resolve fraud-related issues.
- Determining MasterCard and Visa cases by matching with their respective card numbers
- Checked merchant documents for potential representation and uploaded appropriate documentation in VROL (Visa Resolve Online) and MasterCard online system.
- Enhanced case processing for various scenarios, including good-faith claims, in-progress requests, multiple-matches issues, duplication errors, normalopen cases, writeoff situations, marryoff discrepancies, merchant responses, and reversals.
Education
MBA -
Dr. A.P.J. Abdul Kalam Technical University (AKTU)
Lukhnow04-2019
BBA -
Dr. Bhimrao Ambedkar University (Agra University)
Agra01-2016
10th -
CBSE
01-2015
12th -
CBSE
01-2013
Skills
- Positive attitude towards work
- Performs under pressure
- Adaptability
- Keen to learn new things
- Quest for knowledge
- Reliable and Independent
- Conversant in Windows OS
- Internet
- Basic Computer Knowledge (CCC)
- Ms Office
- Effective Communicator with Excellent Interpersonal
- Logical Thinking & Analytical Abilities
Trainings
Indian Oil Corporation Limited (IOCL), Mathura, Handling employee relations, Co-Ordination with employees within the organization and understanding the day-to-day responsibilities of an Employee Relations Manager.
Personal Information
- Father's Name: Mr. Rajendra Sharma
- Date of Birth: 10/11/1994
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above mentioned information is true to the best of my knowledge and belief.
Timeline
Senior Analyst
Mercer India Pvt Ltd
03.2022 - Current
Senior Process Associate
Genpact India Pvt. Ltd.
04.2019 - 02.2022
MBA -
Dr. A.P.J. Abdul Kalam Technical University (AKTU)
BBA -
Dr. Bhimrao Ambedkar University (Agra University)
10th -
CBSE
12th -
CBSE
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