Summary
Overview
Work History
Education
Skills
Achievements Awards
Timeline
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Mohit Bhardwaj

Mohit Bhardwaj

Faridabad

Summary

Detail-oriented and customer-focused professional with experience in customer service and operations. Eager to apply my strong problem-solving and communication skills in delivering excellent service to clients. Looking to contribute to a dynamic team and continue growing in a fast-paced, innovative environment while supporting the company's commitment to high-quality customer experiences.

Overview

2
2
years of professional experience

Work History

Process Associate

IBM
04.2024 - Current
  • Responsible for managing and overseeing the timely collection of payments for healthcare services
  • My role involved coordinating with insurance companies, patients, and internal departments to resolve billing and payment issues while maintaining accurate records
  • Regularly follow up on unpaid or denied claims, working with insurance carriers to resolve outstanding issues and ensure claims are processed promptly
  • Accurately post payments and adjustments into the system, ensuring all records are updated correctly for future billing and financial reporting
  • Communicate effectively with patients, healthcare providers, and insurance companies to clarify billing issues, resolve payment concerns, and maintain positive working relationships
  • Trained new team members on healthcare protocols, insurance policies, and claims processing standards
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.

Sales Intern

Zeilhoch
New Delhi
04.2023 - 06.2023
  • Portfolio Performance check and Investment Strategies
  • Attended company meetings to learn about new products and services.
  • Involved in the Promotion of the products and services
  • Helped customers with aligning individual goals and the company's objectives
  • Onboarding of New Clients

Education

MBA - Marketing

IILM University
Gurugram
08.2024

BBA - Marketing

Lingaya's Vidyapeeth
Faridabad
03.2022

Skills

  • Customer communication skills
  • Invoice generation
  • Invoice review
  • Accuracy
  • Collection
  • Customer complaint resolution
  • Task prioritization
  • Fast-paced environment
  • Deadline management
  • Multitasking

Achievements Awards

  • Winner of rewards and recognition (R and R) challenge at IBM.
  • Streamlined processing by identifying bottlenecks, leading to reduction in processing time and improving overall team productivity.
  • Recognized for consistently achieving the highest accuracy in terms of overall quality of work with completion of all the targets on time.

Timeline

Process Associate

IBM
04.2024 - Current

Sales Intern

Zeilhoch
04.2023 - 06.2023

MBA - Marketing

IILM University

BBA - Marketing

Lingaya's Vidyapeeth

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Mohit Bhardwaj