Mohit Kumar
Guest service associate
Barabanki
Summary
A recent graduate, looking for an entry in a Company to utilize my skills. Interested in seeking a career position in an industry to support the business objectives with a challenging and hardworking environment and making a significant contribution to the success of the Organization. A highly creative thinker, grammar Nazi, and social enthusiast to transform technical and digital information and processes into influencial stories.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Travel Desk Associate
Air India Express
Gurugram
02.2025 - 12.2025
- Utilized reservation systems to confirm flight details and make changes.
- Experienced in handling reservations and ticketing using Expedia, Global Distribution Systems (GDS), Rezolve, and internal applications. Trained in managing international bookings through Rezolve and APU systems.
- Formally trained in industry-standard airline and reservation systems including Amadeus, SkySpeed, GoNow, and Altea.
Guest Service Associate
Air india Express
New Delhi
02.2024 - 02.2025
- Provided exceptional customer service to passengers during check-in and boarding processes.
- Assisted travelers with inquiries about flights, baggage, and airline policies.
- Coordinated with ground staff to ensure timely departures and arrivals of flights.
- Supported team members in training new associates on standard operating procedures.
Customer Service Executive
SpiceJet Limited
Delhi
03.2022 - 02.2024
- Verifying and inspecting passenger documentation
- Assisting passengers with self-service check-in
- Maintaining high standards of security and services at the airport
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Making public address announcements whenever required
- Operation computers and other specialist equipment such as scanners, air-bridge and airline-specific software
HR Trainee
PNB Housing
Delhi
09.2021 - 02.2022
- HR Operations
- Onboarding & Offboarding
- Full employee lifecycle
- Maintaining daily MIS
- Working of Employee BGV
Education
Post Graduate Certificate - Aviation, Hospitality, Travel and Customer Relation Management
Frankfinn Institute
LucknowB.Com Honors -
University of Lucknow
LucknowXII -
Emmanuel Mission School
JaisalmerX -
Kendriya Vidyalaya
BarabankiSkills
- Relationship building
- Listening skills
- Level headedness
- Inquisitiveness
- Eye for detail
- Belief in positive sum game
- Win-win situation
- Parallel processing
Disclaimer
06/19/22, I hereby confirm that all the information furnished above is true to the best of my knowledge.
Personal Information
- Date of Birth: 05/28/00
- Nationality: Indian
Usps
- Relationship building and listening skills
- Level headedness
- Inquisitiveness and eye for detail
- Belief in positive sum game- win win situation
- Parallel processing
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Beginner
A1
Punjabi
Beginner
A1
Certification
- IATA Certified Professional with expertise in international ticketing and airline reservation standards.
- Amadeus Clearance Certified, proficient in fare quotation, booking management, and ticket issuance.
- Recipient of SpiceStar Award (SpiceJet) for service excellence and performance.
- Awarded Best Customer Handling Recognition (Air India Express) for superior passenger experience delivery.
- Recognized for Athletic Excellence, demonstrating endurance, discipline, and team collaboration.
Accomplishments
- Spice star award
Affiliations
- Actively participated in passenger service and operational support during high-traffic flight schedules
- Engaged in athletics and fitness activities promoting discipline and endurance
- Contributed to team coordination and service excellence initiatives
- Participated in customer experience and service quality improvement programs.
Timeline
Travel Desk Associate
Air India Express
02.2025 - 12.2025
Guest Service Associate
Air india Express
02.2024 - 02.2025
Customer Service Executive
SpiceJet Limited
03.2022 - 02.2024
HR Trainee
PNB Housing
09.2021 - 02.2022
Post Graduate Certificate - Aviation, Hospitality, Travel and Customer Relation Management
Frankfinn Institute
B.Com Honors -
University of Lucknow
XII -
Emmanuel Mission School
X -
Kendriya Vidyalaya