Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Usps
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic
Mohit Kumar

Mohit Kumar

Guest service associate
Barabanki

Summary

A recent graduate, looking for an entry in a Company to utilize my skills. Interested in seeking a career position in an industry to support the business objectives with a challenging and hardworking environment and making a significant contribution to the success of the Organization. A highly creative thinker, grammar Nazi, and social enthusiast to transform technical and digital information and processes into influencial stories.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Travel Desk Associate

Air India Express
Gurugram
02.2025 - 12.2025
  • Utilized reservation systems to confirm flight details and make changes.
  • Experienced in handling reservations and ticketing using Expedia, Global Distribution Systems (GDS), Rezolve, and internal applications. Trained in managing international bookings through Rezolve and APU systems.
  • Formally trained in industry-standard airline and reservation systems including Amadeus, SkySpeed, GoNow, and Altea.

Guest Service Associate

Air india Express
New Delhi
02.2024 - 02.2025
  • Provided exceptional customer service to passengers during check-in and boarding processes.
  • Assisted travelers with inquiries about flights, baggage, and airline policies.
  • Coordinated with ground staff to ensure timely departures and arrivals of flights.
  • Supported team members in training new associates on standard operating procedures.

Customer Service Executive

SpiceJet Limited
Delhi
03.2022 - 02.2024
  • Verifying and inspecting passenger documentation
  • Assisting passengers with self-service check-in
  • Maintaining high standards of security and services at the airport
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Making public address announcements whenever required
  • Operation computers and other specialist equipment such as scanners, air-bridge and airline-specific software

HR Trainee

PNB Housing
Delhi
09.2021 - 02.2022
  • HR Operations
  • Onboarding & Offboarding
  • Full employee lifecycle
  • Maintaining daily MIS
  • Working of Employee BGV

Education

Post Graduate Certificate - Aviation, Hospitality, Travel and Customer Relation Management

Frankfinn Institute
Lucknow

B.Com Honors -

University of Lucknow
Lucknow

XII -

Emmanuel Mission School
Jaisalmer

X -

Kendriya Vidyalaya
Barabanki

Skills

  • Relationship building
  • Listening skills
  • Level headedness
  • Inquisitiveness
  • Eye for detail
  • Belief in positive sum game
  • Win-win situation
  • Parallel processing

Disclaimer

06/19/22, I hereby confirm that all the information furnished above is true to the best of my knowledge.

Personal Information

  • Date of Birth: 05/28/00
  • Nationality: Indian

Usps

  • Relationship building and listening skills
  • Level headedness
  • Inquisitiveness and eye for detail
  • Belief in positive sum game- win win situation
  • Parallel processing

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bengali
Beginner
A1
Punjabi
Beginner
A1

Certification

  • IATA Certified Professional with expertise in international ticketing and airline reservation standards.
  • Amadeus Clearance Certified, proficient in fare quotation, booking management, and ticket issuance.
  • Recipient of SpiceStar Award (SpiceJet) for service excellence and performance.
  • Awarded Best Customer Handling Recognition (Air India Express) for superior passenger experience delivery.
  • Recognized for Athletic Excellence, demonstrating endurance, discipline, and team collaboration.

Accomplishments

  • Spice star award

Affiliations


  • Actively participated in passenger service and operational support during high-traffic flight schedules
  • Engaged in athletics and fitness activities promoting discipline and endurance
  • Contributed to team coordination and service excellence initiatives
  • Participated in customer experience and service quality improvement programs.

Timeline

Travel Desk Associate

Air India Express
02.2025 - 12.2025

Guest Service Associate

Air india Express
02.2024 - 02.2025

Customer Service Executive

SpiceJet Limited
03.2022 - 02.2024

HR Trainee

PNB Housing
09.2021 - 02.2022

Post Graduate Certificate - Aviation, Hospitality, Travel and Customer Relation Management

Frankfinn Institute

B.Com Honors -

University of Lucknow

XII -

Emmanuel Mission School

X -

Kendriya Vidyalaya
Mohit KumarGuest service associate