MOHIT PUSHA
BRANCH HEAD
BATHINDA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fastpaced settings.
Overview
17
17
years of professional experience
Work History
BRANCH HEAD
SMFG INDIA CREDIT CO.LTD.
06.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials, including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
MANAGER
One97 Communication Ltd
09.2022 - 06.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns, and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established time frames.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
ZONAL SALES MANAGER
Bharti Airtel Ltd.
08.2012 - 08.2022
- Developed and implemented new marketing strategies for prepaid, DTH, and Airtel Money business.
- Successfully managed payment bank KPIs, such as Money Transfer, AEPS, Utility, and SBA.
- Improved communication with my team for development to better understand the competitive position.
- Ensure that my internal and external clients will grow into loyal customers toward the organization.
- Reviewed business constantly, grabbed feedback, and then suggested ways to improve.
- Identified potential areas of growth within existing markets by analyzing sales data patterns.
TERRITORY MANAGER
OXIGEN SERVICES (INDIA) PVT.LTD.
06.2009 - 08.2012
SALES EXECUTIVE
TATA TELE SERVICES LTD.
04.2008 - 06.2009
Education
MBA -
NATIONAL INSTITUTE OF MANAGEMENT
04.2001 -
BUSINESS ADMINISTRATION -
NATIONAL INSTITUTE OF MANAGEMENT
04.2001 -
Skills
Operations management
Sales management
Industry expertise
Compliance management
Timeline
BRANCH HEAD
SMFG INDIA CREDIT CO.LTD.
06.2024 - Current
MANAGER
One97 Communication Ltd
09.2022 - 06.2024
ZONAL SALES MANAGER
Bharti Airtel Ltd.
08.2012 - 08.2022
TERRITORY MANAGER
OXIGEN SERVICES (INDIA) PVT.LTD.
06.2009 - 08.2012
SALES EXECUTIVE
TATA TELE SERVICES LTD.
04.2008 - 06.2009
MBA -
NATIONAL INSTITUTE OF MANAGEMENT
04.2001 -
BUSINESS ADMINISTRATION -
NATIONAL INSTITUTE OF MANAGEMENT
04.2001 -
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