MOHIT SACHDEVA
Sopra Steria
New Delhi
14
years of professional experience
1
Certification
3
Languages
Dynamic professional with over 17+ years of experience in the UK utilities sector, specializing in the development and execution of innovative talent acquisition and retention strategies. Proven ability to enhance collaboration and effectively address evolving business needs while leading a diverse team of 54 across multiple projects. Expertise in performance management and leadership development, complemented by strong skills in data-driven reporting and KPI management using advanced tools such as Excel and Power BI. Committed to driving organizational success through strategic talent initiatives and fostering a culture of continuous improvement.
Work History
Assistant Manager
2 Years 11 Months- Managed workforce planning and capability building across 7 UK utilities projects, increasing operational capacity from 30 to 54 employees and leading people management throughout.
- Led monthly, quarterly, and annual performance review cycles by assessing KPIs, productivity, quality, and attendance, compiling feedback, documenting development actions, and facilitating career discussions.
- Facilitated talent identification and career development using recurring one-to-ones for skills mapping, cross-training development planning, and readiness discussions to prepare for increased responsibilities.
- Drove employee engagement through team connects and recognition activities, supporting a culture of appreciation, listening, and constructive performance discussions.
- Handled employee concerns and workplace issues through structured discussions and follow-up actions to support consistent governance, documentation, and escalation.
- Prepared workforce and performance dashboards to support review of productivity, quality, attendance, training, and operational KPIs; used Excel and Power BI to surface trends and guide leadership decision-making.
- Coordinated onboarding, training and cross-skilling initiatives to build capability and prepare employees for new projects and responsibilities.
- Partnered with senior management, HR/people stakeholders, employees, clients, and onshore teams to coordinate communications, follow-ups, escalations, and implement process improvements.
- Managed highest-transaction team to support employee performance quality, maintain SLA delivery, and improve customer outcomes.
- Received three Team Excellence Awards in current year—two Customer Delight Awards and one Falcon Award—alongside multiple client appreciations and a Pinnacle Award.
- Created onboarding training programs covering required procedures and expectations to ensure adherence to company standards.
Team Lead
2 Years- Managed 3 teams in the UK Utilities domain, balancing people management, quality, productivity and operational delivery.
- Facilitated one-to-one and team discussions on performance, career growth, quality, feedback, and development needs to enhance team engagement.
- Supported objective setting, KPI tracking and performance improvement through structured coaching and follow-up.
- Developed and maintained daily dashboards and reporting documentation to improve governance and management visibility.
- Worked with onshore stakeholders to manage escalations, customer feedback and operational concerns through to resolution.
- Assisted with process implementation, created audit questionnaires, and led workflow improvements to build team capabilities.
Quality Auditor
4 Years 10 Months- Performed quality audits and compliance checks, identifying performance trends, recurring issues and improvement opportunities.
- Managed quality feedback and client observations, documenting, tracking, and resolving issues through corrective actions.
- Prepared CAR and quality reports covering defects, root causes, actions and recurring trends for operational and client review.
- Analyzed quality data and provided actionable insights to operations teams to reduce repeat errors and improve customer outcomes.
- Developed audit questionnaires and quality checklists, establishing reporting controls to enhance governance and documentation standards.
- Analyzed quality data, providing actionable insights to operations teams that informed strategies to reduce repeat errors and enhance customer outcomes.
- Conducted quality audits to ensure compliance with industry standards and regulations.
Senior Process Associate
4 Years 8 Months- Monitored process adherence, met reporting deadlines, identified process issues, and recommended actionable improvement opportunities.
- Standardised and executed plans that enhanced workflow efficiency and positively impacted business outcomes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts - Arts & Humanities
Bachelor of Law - LLB
Skills
Talent management
KPI reviews
Employee engagement
Career coaching
People & Team Management
Stakeholder Management
Process Improvement
Operational Excellence
Training development programs
Workforce Analytics
HR analytics
Excel & Power BI
Recruitment marketing
Employee relations
Accomplishments
- Scaled team and portfolio from 8 to 54 employees and 1 to 7 projects.
- Built and managed the highest-transaction team to date while sustaining focus on productivity, quality, SLA and customer outcomes.
- Won 3 Team Excellence Awards during the current year: 2 Customer Delight awards and 1 Falcon awards.
- Received multiple client appreciations and a Pinnacle Award for leadership, delivery and contribution.
- Established structured performance-review, KPI, development, recognition and team-engagement routines.
- Progressed from a contractual employee to Assistant Manager through sustained delivery, leadership and people development.
Certification
Transform to Lead – Sopra Steria (2022), Lean & Yellow Belt Certified, Power BI & AI Certified, AI for All, Generative AI Fundamentals – Databricks Academy
LANGUAGES
English
Hindi
Punjabi
Personal Information
Title: ASSISTANT MANAGER
Timeline
Assistant Manager
Sopra Steria
10.2023 - CurrentRead More
Team Lead
Sopra Steria India
10.2021 - 10.2023Read More
Quality Auditor
Steria India Limited
12.2016 - 10.2021Read More
Senior Process Associate
Steria India Limited
04.2012 - 12.2016Read More
Punjab University
Bachelor of Arts from Arts & Humanities
Read More
S.G.N. Khalsa Law College
Bachelor of Law from LLB
Read More