Mohit Singh

• Working in Banking Project in BFSI sector with Bank of Baroda
• Attended meetings conducted at RO and branches to ensure project alignment.
• Followed up daily with team members to track progress and resolve issues.
• Resolved problems for team members and customers, including BC agents.
• Provided training and support to enhance customer knowledge and engagement.
• Maintained active participation of BC agents through regular follow-ups.
• Achieved service targets set by the bank through collaboration with BC agents.
• Addressed queries from BC agents regarding BOB software effectively.
• Created over 70 Ko codes for Bank of Baroda across North India regions.

• Managed logistics operations for Bharatepe swipe machines, ensuring efficient tracking and handling.
• Planned and coordinated warehouse, transportation, and customer service activities.
• Monitored quality, quantity, stock levels, delivery times, transport costs, and overall efficiency.
• Maintained Proof of Delivery (POD) documentation to resolve payment disputes effectively.
• Collaborated with field teams to collect daily data across various states.
• Coordinated payment processes with customers, addressing any issues promptly.
• Participated in client meetings and conducted site visits to strengthen relationships.

• Managed manpower services for 160 personnel across all Delhi Transport Corporation depots.
• Coordinated billing and submitted invoices to customers in a timely manner.
• Facilitated payment processes with customers, resolving any related issues effectively.
• Attended meetings with DTC staff and project leads to clarify requirements.
• Oversaw project inventory management to ensure resource availability.
• Provided daily updates on SLA and penalty details to DTC and customers.

• Managed Vodafone fixed line services billing for national corporate segment across NCR.
• Collaborated with sales team to address billing issues at customer sites.
• Resolved invoice discrepancies, including name, address, date mismatches, and credit disputes.
• Achieved monthly targets for portfolio valued at approximately 91 million, serving around 280 corporate clients.
• Prepared monthly reports and presentations, conducting frequent target meetings.
• Maintained high customer satisfaction by addressing all billing-related concerns efficiently.

• Collected data from field staff and prepared daily MIS reports for projects like UIDAI, BOB, and E-mitra.
• Coordinated project billing and submitted invoices to clients efficiently.
• Facilitated payment processes with clients, resolving issues promptly.
• Participated in client meetings to clarify project requirements effectively.
• Oversaw project inventory management to ensure optimal resource availability.
• Managed logistics materials, ensuring timely delivery and cost-effectiveness.
• Tracked stock levels, delivery times, and transport costs to enhance efficiency.

Organized warehouse operations, cataloged goods, planned routes, and processed shipments.