Mohit Vekariya
Ahmedabad
Summary
Experienced with providing comprehensive technical support for desktop systems. Utilizes problem-solving skills to diagnose and resolve hardware and software issues efficiently. Knowledge of network configurations and system maintenance to ensure optimal performance.
Overview
7
7
years of professional experience
Work History
Desktop Support Engineer
TRooTech Business Solutions
06.2018 - 12.2023
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured and tested new software and hardware.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Supported remote users through remote desktop tools, ensuring seamless connectivity regardless of location.
Desktop Support Engineer
Infinite Civil Solutions Pvt. Ltd.
12.2023 - Current
- Present working at Infinite Civil Solutions Pvt. Ltd. since December 2023. As Desktop Support Engineer.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Monitored system performance to maintain system integrity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented support interactions for future reference.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Education
SSC -
GHSEB
HSC - undefined
GHSEB
B.C.A. - undefined
Saurashtra UNIVERSITY
Skills
- Hardware: Assembling and dissembling and other hardware troubleshooting
- Operating System: Windows 7, Windows 10, Windows 11, Ubuntu Desktop, MacOS
- Computer Network: Cable crimping, network setup and troubleshooting
- Printer and peripheral support
- Hardware installation
- Software installation
- Hardware diagnostics
- Asset management
- Virus and malware removal
- Hardware and software upgrades
- Desktop support
- Software patches
- System maintenance
Personal Details
Language knowledge: Gujarati, Hindi, English.
Hobbies and Interests
Hobby: Movie, Music, travelling
Disclaimer
I consider myself familiar with Information Technology Engineering Aspects. I am also confident of my ability to work in a team. I hereby declare that the above-mentioned information is true to the best of my knowledge. Waiting for reliable answer. Thanks a lot. Yours Truly, Mohit Vekariya.
Timeline
Desktop Support Engineer
Infinite Civil Solutions Pvt. Ltd.
12.2023 - Current
Desktop Support Engineer
TRooTech Business Solutions
06.2018 - 12.2023
HSC - undefined
GHSEB
B.C.A. - undefined
Saurashtra UNIVERSITY
SSC -
GHSEB
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