MOHIT KUMAR SHRIVASTAVA
JABALPUR
Summary
Accomplished deputy branch manager with proven skills in team management and conflict resolution. Expertise in compliance with banking regulations and optimizing daily operations to enhance branch performance and customer loyalty.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Deputy Branch Manager
BANK OF MAHARASHTRA
SHEOPUR
07.2023 - Current
- Managed daily branch operations, streamlining workflow across departments to enhance service delivery.
- Supervised staff performance, fostering a culture of accountability to maintain quality standards.
- Resolved customer complaints promptly and professionally to uphold service excellence.
- Collaborated with management to create strategic initiatives, driving branch growth and improving customer engagement.
- Oversaw customer service activities, ensuring compliance with banking regulations.
Deputy Branch Manager
BANK OF MAHARASHTRA
BHOPAL
01.2023 - 06.2023
- Oversaw daily branch operations, ensuring seamless customer service and efficient loan processing.
- Implemented process improvements to streamline branch operations.
- Monitored financial transactions for accuracy, ensuring compliance with regulatory standards.
- Resolved customer inquiries and complaints swiftly, maintaining high satisfaction levels.
- Reviewed monthly financial statements for precision before submission to corporate office.
- Managed staff performance to improve service delivery and meet operational targets.
- Coordinated customer service sales and teller transactions to enhance workflow efficiency.
- Streamlined daily operations by integrating effective management practices and training.
Head Cashier
BANK OF MAHARASHTRA
UGLI
09.2018 - 12.2022
- Ensured accurate cash handling procedures while managing daily cash operations.
- Assisted customers with transactions and resolved inquiries efficiently.
- Coordinated cash audits, ensuring compliance with banking regulations and accuracy in financial reporting.
- Monitored cash flow, promptly reporting discrepancies to management to support financial integrity.
- Implemented process improvements for cashier workflows, resulting in faster transaction processing and reduced wait times.
- Processed returns, exchanges, and refunds per company policy, ensuring high customer satisfaction.
- Maintained current knowledge of banking products and services for effective client assistance.
Education
`CAIIB - Banking And Finance
CAIIB
SHEOPUR08-2022
BACHELOR'S IN MECHANICAL ENGINEERING - Mechanical Engineering
SHRI RAM INSTITUTE OF TECHNOLOGY
JABALPUR06-2012
High School Diploma -
K V 2 GCF
JABALPURSkills
- Branch operations management
- Customer service excellence
- Financial transaction oversight
- Process optimization
- Regulatory compliance adherence
- Strategic planning and execution
- Conflict resolution strategies
- Team leadership
- Operations management expertise
- Digital literacy skills
- Decision-making capabilities
- Customer relationship management
- Cash handling proficiency
- Loan documentation accuracy
- Verbal and written communication skills
- Information security awareness
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Certification
JAIIB
Affiliations
FOOTBALL STATE PLAYER, SPORTS ENTHUSIAST.
Timeline
Deputy Branch Manager
BANK OF MAHARASHTRA
07.2023 - Current
Deputy Branch Manager
BANK OF MAHARASHTRA
01.2023 - 06.2023
Head Cashier
BANK OF MAHARASHTRA
09.2018 - 12.2022
`CAIIB - Banking And Finance
CAIIB
BACHELOR'S IN MECHANICAL ENGINEERING - Mechanical Engineering
SHRI RAM INSTITUTE OF TECHNOLOGY
High School Diploma -
K V 2 GCF