Monal Bhandari
Summary
Dynamic professional with extensive experience at Make My Trip, specializing in team management and operational efficiency. Demonstrated ability to enhance customer satisfaction through strategic planning and effective problem-solving. Skilled in data analysis and collaboration, leading to significant performance improvements in sales operations.
Overview
16
16
years of professional experience
Work History
Cluster Lead
Make My Trip
04.2022 - Current
- Managed team of 20 to 22 MHEX for operational efficiency.
- Coordinated booking updates on Nav to ensure accuracy.
- Facilitated collaboration between team and other departments.
- Resolve sales and process-related issues to enhance team performance.
- Delivered destination knowledge for improved customer service.
Holiday Expert
Make My Trip
12.2013 - 03.2022
- Facilitated customer support for diverse package types, ensuring prompt issue resolution.
- Provided accurate quotations to meet customer needs and align expectations.
- Assisted potential customers by addressing inquiries about products and services.
Sr. Sales Associates
IRIS Computers ltd.
04.2012 - 12.2013
- Responsible for All India Sales Coordination
- Maintaining sales report of all India Sales
- Responsible for handling sales related issues
- Ensure timely delivery of products to customers
- Preparing the shipment through ERP Systems
Sales Coordinator
AIRFONE INDIA LIMITED
08.2009 - 03.2012
- Coordinated all India sales operations to enhance efficiency and performance.
- Generated invoices for channel distributors to streamline billing processes.
- Maintained comprehensive sales reports for all India regions to track performance metrics.
- Resolved sales-related issues to improve customer satisfaction and retention.
- Updated daily sales reports for submission to head office, ensuring accuracy and timeliness.
- Ensured timely product delivery to customers, minimizing delays and enhancing service quality.
- Monitored monthly expenses to maintain budgetary compliance and optimize costs.
- Processed orders from across India, facilitating smooth transactions and inventory management.
Education
BCA - Bachelor of Computer Application
01.2008
Skills
- Team management
- Operational efficiency
- Data analysis
- Customer relationship management
- Sales coordination
- Performance improvement
- Strategic planning
- Problem solving
- Teamwork and collaboration
- Process optimization
- Effective communication
Personal Information
- Date of Birth: 02/22/87
- Marital Status: Married
Languages
- English
- Hindi
Timeline
Cluster Lead
Make My Trip
04.2022 - Current
Holiday Expert
Make My Trip
12.2013 - 03.2022
Sr. Sales Associates
IRIS Computers ltd.
04.2012 - 12.2013
Sales Coordinator
AIRFONE INDIA LIMITED
08.2009 - 03.2012
BCA - Bachelor of Computer Application
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