Summary
Overview
Work History
Education
Skills
Certification
Reading, Listening to music
Timeline
Generic
Monalisa Das

Monalisa Das

Senior Process Executive
Hyderabad

Summary

Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in technical troubleshooting and team handling, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Senior Process Executive

CTS
Hyderabad
02.2020 - Current
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Determined change management needs and defined behaviors for effective program management.
  • Enhanced Transactions process to facilitate monitoring of correlations and metric trends.
  • Led methodology development to outline basic process parameters for operations.

Senior Associate

TCS
Kolkata
09.2018 - 02.2020
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Developed new sales opportunities through development and rollout of promotional plans.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.

System Administrator

Wipro Technologies
Pune
07.2014 - 06.2018
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Implemented corrective plans of action for network availability and latency.

Education

Master of Arts - English Literature

Under Calcutta University
Kolkata
09.2011 - 11.2013

Bachelor of Arts - English

Calcutta University
Kolkata
07.2008 - 08.2011

Skills

Computer Skillsundefined

Certification

Business Analyst Training - 6 months

Reading, Listening to music

I am a mood reader, that means I read based on my mood. I mostly like realistic social narratives and stories about complex relationships. I prefer books that are more character driven rather than plot driven. Occasionally enjoy reading about history(non-fiction) and personal growth as well.


I like soft soothing music with old school orchestra. Bewildered by the sound of piano and aspire to learn it myself someday. All time comfort music is jazz and reggae rock.

Timeline

Business Analyst Training - 6 months

06-2023

Senior Process Executive

CTS
02.2020 - Current

Senior Associate

TCS
09.2018 - 02.2020

System Administrator

Wipro Technologies
07.2014 - 06.2018

Master of Arts - English Literature

Under Calcutta University
09.2011 - 11.2013

Bachelor of Arts - English

Calcutta University
07.2008 - 08.2011
Monalisa DasSenior Process Executive