Monika Baniwal

Industry: Pharmaceutical and Healthcare.

• Sales Pipeline Management: Oversee the stages of sales opportunities through existing and new clients, from lead generation to closing, ensuring timely follow-ups and progress.
• Handling calls, emails, and answering customer queries.
• Customer Engagement: Build and maintain strong relationships with customers by providing value, and keeping them engaged with us.
• Coordination with Team: Collaborate with internal teams to ensure smooth execution of processes, and communication for achieving common goals.
• Maintain Sales Tracker: Regularly update and monitor the sales data to track progress and performance against targets.
• Negotiate and establish technical terms and agreements with clients to ensure a smooth implementation of services.
• Implement strategies and practices aimed at keeping customers satisfied.
• Negotiation: Engage in discussions with clients to reach mutually beneficial agreements and deals.

Industry: Automotive, Infrastructure, Railways.

• Handling all incoming (tele, web) inquiries, and walking customers.
• Studying test queries and sending quotations as per customer requirements.
• Execution of the complete job, from sample booking to customer feedback.
• Contributed to increased revenue growth by closing high-value deals with key accounts.
• Analyzed sales data to identify areas for improvement in sales funnel management and conversion rates.
• Developed comprehensive marketing strategies for increased brand awareness.
• Strengthened customer relationships with proactive communication and follow-ups.
• Increased client base by identifying and targeting new business opportunities.

Industry: Defence

• Maintain the laboratory's quality system.
• Evaluated audit findings to implement appropriate corrective actions.
• Validated quality processes by establishing product specifications, quality attributes, and updating quality assurance procedures.
• Maintained up-to-date knowledge of industry trends and best practices in order to drive innovation within the QA department.

Industry: Environment

• Perform physical and chemical analysis of water for all test parameters, as per IS and APHA methods.
• Handling all the instruments, like the pH meter, turbidity meter, conductivity meter, and spectrophotometer.
• Maintain records of tests conducted and their results within quality control and quality assurance parameters.
• Streamlined data management processes, implementing digital solutions for faster reporting and analysis.