Monika Mudgil
Faridabad
Summary
Dynamic and results-oriented professional with over 4 years of experience. Spearheaded cross-functional collaborations effectively liaising between clients and project teams. Strong expertise in project management, data analysis, client relations. Proficient in devising strategy formulation, data analysis, and enhancing customer satisfaction metrics across diversified sectors.
Overview
6
6
years of professional experience
Work History
Senior Associate
Teamlease Services Limited
Delhi
07.2023 - Current
- Managed a portfolio of 20+ clients, ensuring high retention by conducting regular check-ins and addressing concerns promptly.
- Introduced a proactive approach, reaching out to clients with relevant updates, leading to improved client satisfaction ratings.
- Developed and implemented strategies for increasing customer satisfaction.
- Analyzed data and created reports for senior management.
- Established relationships with key stakeholders across the organization.
- Coordinated cross-functional teams in completing projects on time and within budget.
- Led meetings with clients to discuss project objectives, timelines, and deliverables.
- Managed schedules, customer service and project planning.
Associate
Integreon
Noida
04.2022 - 08.2022
- Reviewed and analyzed documents for discovery in a large, complex bankruptcy case using the relativity platform.
- Performed First Level Review, Quality checks, Pivot checks and consistency checks on various projects with good accuracy.
- Developed a strong logical knowledge of Data Breach Analysis about the project protocol referred by clients.
- Prepared daily status report searches and drafted query logs for projects.
- Performed quality control on other reviewer's work to ensure the client was receiving a top-quality product.
- Assist under Team Leads/Managers while delivering the projects.
Associate
Shahi Exports Private Limited
Faridabad
05.2018 - 07.2020
- Managed and analyzed sales data, improved account accuracy and enhanced customer satisfaction.
- Spearheaded market research initiatives, delivering comprehensive monthly reports.
- Collaborated with internal and external stakeholders, formulating, and executing marketing and sales strategies that boosted market share.
- Researched information related to merchandise availability or pricing.
- Developed strategies to identify and secure new international markets.
- Prepared reports on export activities including sales figures, competitive analysis.
- Collaborated with project management to discuss project team, supply chain and treasury.
Education
Master's in Business Administration -
Symbiosis University
Pune02-2022
Bachelor of Commerce -
Delhi University
Delhi01-2020
High School Diploma -
Kendriya Vidyalaya No.1
Faridabad07-2016
Skills
- Project Management
- Preparing reports
- Client and Stakeholder Management
- Customer Relationship Management (CRM)
- MS Excel
- Zoho Software
- Microsoft and Google Tools
- Financial Analysis
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Associate
Teamlease Services Limited
07.2023 - Current
Associate
Integreon
04.2022 - 08.2022
Associate
Shahi Exports Private Limited
05.2018 - 07.2020
Master's in Business Administration -
Symbiosis University
Bachelor of Commerce -
Delhi University
High School Diploma -
Kendriya Vidyalaya No.1
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