Monojit Bhattacharjee
Business Operations Specialist
Kolkata,WB
Summary
Dynamic and professional individual with a proven track record of delivering exceptional business outcomes. Recognized for leadership in driving successful business deliveries through a collaborative approach that prioritizes client satisfaction. Highly skilled in operational excellence, client handling, and complex data management, with specialized expertise in predictive analytics. Demonstrated proficiency in lean management principles, effectively generating high-value insights that optimize business operations by eliminating inefficiencies. Known for problem-solving abilities and strong interpersonal communication skills, ensuring seamless business management. Proficient in utilizing Excel, MS Office, and Operations Management tools to drive success.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Content Management Advisory Analyst
Accenture Solutions
Kolkata
03.2023 - Current
- Managing cybersecurity of copyright infringement and counterfeit selling of more than 50 brands for a leading FMCG client.
- Managing access of clients on multiple data & scanning platforms.
- Mitigated potential legal issues related to copyright infringement or intellectual property violations through thorough review processes.
- Streamlined internal communication processes by implementing a centralized repository for sharing project updates and resources among team members.
- Automated reportings to stakeholders effective reducing human effort hours. Automated 50% of the manual reportings to stakeholders saving 2 FTEs annually.
- Trained new team members on CMS usage, best practices, and company-specific processes to ensure a smooth onboarding experience.
- Preparing SOPs for client users.
- Delegated and tracked each staff member's assignments and deadlines.
- Managed relationships with vendors, ensuring timely delivery of services while maintaining budgetary constraints.
- Enhanced client user experience on platforms by streamlining process flowcharts and knowledge based article.
- Identified opportunities for improvement by staying current with industry trends and best practices in project governance & audits.
Trust & Safety Specialist
Accenture Solutions
Kolkata
01.2018 - 03.2023
- Managed a market of 36 content reviewer and 2 QAs for a Social Media client.
- Driven efficiency & accuracy of market through rigorous coaching and trainings.
- Preparing Start of day (SOD) & End of Day (EOD) shift reports for senior leadership.
- Created automated solutions to review reparative contents getting reported on platforms for moderation. Minimized 75% of a workflow through automated reviewing solutions saving more than 50 FTEs annually.
- Proposed new policy solutions to clients to manage events in market which may possibly create influx in queue volumes.
- Data analytics of contents getting surfaced in social media platform using waterfall methodology.
Senior Associate
Wipro Limited
Kolkata
03.2016 - 11.2017
- Managing technical and billing queries of customers.
- Managing minimum 10 escalations queries daily.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
Executive
Hearing Plus
Kolkata
03.2015 - 11.2015
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Managed approximately 30 incoming calls, and emails daily for business proposals.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Education
MBA - Operations Management
MIT School of Management
Pune, India 07.2019 - 06.2021
B.Com - Commerce
University of Calcutta
Kolkata, India 08.2010 - 07.2014
Skills
Certification
Lean Six Sigma Yellow Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Management and Client Servicing
10-2024
Classify & Collecting Data
02-2024
Content Management Advisory Analyst
Accenture Solutions
03.2023 - Current
Lean Six Sigma Yellow Belt
07-2021
MBA - Operations Management
MIT School of Management
07.2019 - 06.2021
Trust & Safety Specialist
Accenture Solutions
01.2018 - 03.2023
Senior Associate
Wipro Limited
03.2016 - 11.2017
Executive
Hearing Plus
03.2015 - 11.2015
B.Com - Commerce
University of Calcutta
08.2010 - 07.2014
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