Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certifications And Additional Qualifications
Timeline
Generic

Rushikesh Patil

Dombivli-East

Summary

Dynamic Digital Content Management Analyst with a proven track record at Accenture Solutions, excelling in project management and data analysis. Adept at driving successful digital projects and enhancing customer service excellence. Skilled in Adobe Workfront and known for effective collaboration and problem-solving, ensuring projects align with business goals and client needs.

Overview

12
12
years of professional experience

Work History

Digital Content Management Analyst

Accenture Solutions Pvt Ltd
03.2018 - Current
  • Handle translation projects with the Project Management Team.
  • Track project progress, and prepare regular status reports for management and clients.
  • Facilitate project meetings, including kick-off meetings, status updates, and post-project reviews.
  • planning and implementation of digital projects, ensuring alignment with business goals and client needs.
  • Identifying project risks and issues, and implementing mitigation strategies to keep projects on track.
  • Conduct quality audits and provide training to new joiners.
  • Store, retrieve, and distribute digital assets within the Veeva DAM system.
  • Perform quality checks on assets received through online and offline workflows.

Senior Customer Service Executive

Wipro BPS
05.2015 - 02.2018
  • Provided customer support and resolved issues efficiently.
  • Maintained customer satisfaction by identifying and addressing critical concerns.
  • Strived to minimize service outages and restored premium service levels.
  • Responded to customer inquiries via phone and email professionally.
  • Conducted hygiene audits in collaboration with the Quality Team.
  • Managed on-the-job training (OJT) batches to mentor new hires.

Reservation Officer

Sutherland Global Services
09.2013 - 06.2014
  • Handled customer inquiries regarding flight availability and pricing.
  • Managed changes to existing reservations and escalated issues when necessary.
  • Resolved customer complaints and provided feedback to enhance service quality.
  • Made outbound calls to inform customers about flight schedule changes.

Education

Bachelor of Commerce - Banking & Insurance

University of Mumbai

Higher Secondary Certificate -

Maharashtra State Board

Secondary School Certificate -

Maharashtra State Board

Skills

  • Project management and delivery
  • Digital project management
  • Data analysis and reporting
  • Collaboration and teamwork
  • Problem solving
  • SEO and digital marketing strategies
  • Adobe Workfront expertise
  • Customer service excellence
  • Organizational and multitasking skills

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 07/30/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Certifications And Additional Qualifications

  • Project Management Certification
  • Six Sigma Certification
  • Digital Marketing Certification
  • Adobe Creative Cloud (Photoshop, Illustrator, InDesign) Training
  • DAM System Training (Veeva)

Timeline

Digital Content Management Analyst

Accenture Solutions Pvt Ltd
03.2018 - Current

Senior Customer Service Executive

Wipro BPS
05.2015 - 02.2018

Reservation Officer

Sutherland Global Services
09.2013 - 06.2014

Bachelor of Commerce - Banking & Insurance

University of Mumbai

Higher Secondary Certificate -

Maharashtra State Board

Secondary School Certificate -

Maharashtra State Board

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Rushikesh Patil