Monu Tomar
Loni Ghz
Summary
A dedicated professional with 11years & 2 months of experience in Retail Sector with reputed brand names like IG international PVT. Limited and METRO CASH & CARRY INDIA PVT LTD, Strong knowledge of Retail Operations, Staple department, fruit & vegetable, frozen dairy. Quality Standards, Cashiering and Customer Service. Experienced in Team handling; Hard-Working and Self-motivated; have good communication skills.
Overview
11
11
years of professional experience
Work History
Senior Sales Executive
IG International Pvt. Ltd.
01.2025 - Current
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment.
- Daily Visit in Mandi and take orders of imported fruits.
- Follow-up with supply chain team and give allocation of fruits.
- Take order from modern trade team and fullfill on timely.
- Going in market and make new customer for increase sale and service.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sr. Team Larder (Grocery, Fresh & Process, Food) Metro E-commerce
METRO CASH & CARRY India Pvt LTD
06.2015 - 01.2025
- Monitor sales activities (06 cr business) to ensure that customers receive quality products and satisfactory services.
- Well handle metroE-Com OTIF, Fillrate, picking within time slot for metro E-commerce customers.
- Deep knowledge about staples cost pricing, planning about assortment, manage vender fill rate with good purchase order, insure stock availability, planogram management, offer run with positive margin in commodity articles, paid visibility for profitability of department, good vender relationship and vender handling regarding NPI.
- Going Market and meet with Customer and take Order 2 Days in a week.
- Placed Customer Order through E-Com
- Monitor sales activities to ensure that customers receive quality products and satisfactory services.
- Maintain daily records related to sales to ensure target achievement.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Organizing and cleaning shelves; and setup merchandise displays according to policy and standards.
- Coordinate with Buying & Category team to make Promotions plan and schedules.
- Monitor inventories of products or materials. Purchase stocks of supplies by raising Purchase Orders (POs).
- Assist during quarterly or annual inventory Stock-Take process.
- Ensure compliances with all policies and procedures according to Quality Standards of FSMS.
- Handling admin of Fresh Division: Drafting mails and ensuring follow-ups.
- Customer Service: Provide customer service by greeting and assisting customers and responding to customer queries about products or services.
- Gather information to understand and determine customer needs and preferences.
- Recommend products or services to customers to increase sales.
- Resolve customer complaints and grievances regarding product or service.
- Instruct and guide new employees on product policies, quality policies and handling of difficult or complicated sales or customers for maximum customer satisfaction.
TEAM HR
03.2014 - 05.2015
- Monitor sales activities to ensure sales target achievement and customer satisfaction.
- Handling of Customers queries and complaints.
- Handel Customer and generate sales Aprox 4 Lack avg in a Month.
Education
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Delhi University
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CBSE Board
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UP Board
Skills
- Management skills
- Creativity
- Negotiation
- Leadership
- Effective Communication
- Critical Thinking
- Quality and purchase Fresh Food
LANGUAGES
English
Hindi
Accomplishments
1.Best team leader for floor operation
2.Get award by managment team for 95%and above fill rate in e-com App.
Timeline
Senior Sales Executive
IG International Pvt. Ltd.
01.2025 - Current
Sr. Team Larder (Grocery, Fresh & Process, Food) Metro E-commerce
METRO CASH & CARRY India Pvt LTD
06.2015 - 01.2025
TEAM HR
03.2014 - 05.2015
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Delhi University
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CBSE Board
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UP Board
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