MOORTHI R

Goal oriented professional with extensive work experience of 9+years in Networking, expertise in field, backend operations and complaint handling procedures in Technical as well as Non -Technical problems. Having a strong knowledge in troubleshooting, solving copper and Fiber related problems in ADSL technology and also in networking. Well experienced in handling people and solving customer related issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

• Configuring access point, switches and routers
• Having experience in using GIS, in order to update network elements in mobile Application
• I've been giving fiber planning to create a new network
• Designing and implementing routing cables
• Managing and coordinating with vendor team to maintain the network
• Detecting losses in fiber using OTDR, Supervising cable routing

Playing Cricket, Swimming

• Attended workshop on "Next Generation Wireless Networks" at Knowledge Institute of Technology.
• Attended workshop on "Configuring the corporate network" conducted by Netlab Academy at Knowledge Institute of Technology, Salem.

Junior Network Engineer - (I&FR), Telesonic Networks Ltd (AIRTEL), Aug 2013 - Nov 2014, Started my career as a fault repair engineer in vendor concern of ALNMSI., Allocated vendor for Copper site survey and implementation, Analyzed field problems and successfully reduced the field complaints by finding out the root cause of the problem, Has handled escalation complaints individually and has given tremendous improvement on SLA's and reduction complaints, Handled Escalation Calls, Handled field audits and improved the quality of installations and repair activities in order to stop the repeated complaints

• Date of Birth: 06/05/1992
• Nationality: Indian
• Marital Status: Married