

Senior manager with over 17 years of expertise in Operations and Customer Excellence. Proven ability to lead learner experience teams to maximize student achievement and satisfaction. Strong leadership abilities combined with a deep understanding of educational practices and trends.
Operations planning
Cross-functional team leadership
Reporting management
Influencing and negotiating
Multi-unit operations management
Performance reporting
Client relationship management
Strategic resource management
Process improvement
Workforce training and development
MS Office – Word, Excel, and PowerPoint
Master Data Management
Documentation
Shaped the careers of more than 10000 learners
Appreciations from the learners on Google, Quora and LinkedIn
Appreciations from the CEO and IIM Deans