Moses Kola
Senior Manager - Learner Success
Bangalore
Summary
Senior manager with over 17 years of expertise in Operations and Customer Excellence. Proven ability to lead learner experience teams to maximize student achievement and satisfaction. Strong leadership abilities combined with a deep understanding of educational practices and trends.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Senior Manager - Long Term Programs
UNext Learning
04.2021 - Current
- Administrative program management of the B2C – IIM Indore Programs (IPBA, EPSSM, PGCPPM, EPGP and EPGDPMAI)
- Develops and execute new initiatives to enrich student experience
- Develops and manages the program budget
- Planning and executing Orientation for retail students
- Develops academic program plans
- Student data management and analysis
- Co-ordination with cross functional team
- Develop the operating procedures, protocols and flow charts
- Design program assessment and evaluation tools
- Acts as a bridge between faculty, administration office, and student.
Manager - Long Term Programs
Jigsaw Academy Pvt. Ltd.
04.2018 - 03.2021
- Strategic planning and development – Creation and implementation of new products, services, and business model
- Team management
- Product development - Collaborating with product teams to create and set up new educational products, services, and technology
- Student support and co-ordination
- Stakeholder management - Building and maintaining relationships with key stakeholders and internal team
- Ensure successful program delivery.
Assistant Manager - Long Term Programs
Jigsaw Academy Pvt. Ltd.
04.2015 - 03.2018
- Strategic planning and development – Creation and implementation of new products, services and business model
- Team management
- Product development - Collaborating with product teams to create and set up new educational products, services, and technology
- Stakeholder management
- Ensure successful program delivery.
Senior Executive - Student Support
Jigsaw Academy Pvt. Ltd.
03.2013 - 03.2015
- Assistance to student’s pastoral issues via email, phone and in-person
- Student support desk
- Student database management
- Reporting of student interaction in accordance with internal guidance and protocols in compliance.
Client Co-Ordinator
Cfirst Background Checks India Pvt. Ltd.
12.2009 - 06.2011
- Maintaining client relationships to deliver quality service
- Pre-screening the Background verification forms
- Scrutinize the documents and details provided by employees for fake companies or universities
- Processing the Background verification forms as per the client's requirements
- Database Management and status updating
- Responsible for assigning the cases to different agencies and follow up for completion
- Analysis of reports for discrepancies and updating the same to clients
- Deliver the compiled final reports to client as per their protocol.
Education
Master Of Business Administration - Human Resource Management
Annamalai University
01.2007 - 04.2009
Bachelor Of Arts - History, Economics, Optional Kannada
Bangalore University
01.2001 - 04.2004
Skills
Operations planning
undefinedAccomplishments
Shaped the careers of more than 10000 learners
Appreciations from the learners on Google, Quora and LinkedIn
Appreciations from the CEO and IIM Deans
Timeline
Senior Manager - Long Term Programs
UNext Learning
04.2021 - Current
Manager - Long Term Programs
Jigsaw Academy Pvt. Ltd.
04.2018 - 03.2021
Assistant Manager - Long Term Programs
Jigsaw Academy Pvt. Ltd.
04.2015 - 03.2018
Senior Executive - Student Support
Jigsaw Academy Pvt. Ltd.
03.2013 - 03.2015
Client Co-Ordinator
Cfirst Background Checks India Pvt. Ltd.
12.2009 - 06.2011
Master Of Business Administration - Human Resource Management
Annamalai University
01.2007 - 04.2009
Bachelor Of Arts - History, Economics, Optional Kannada
Bangalore University
01.2001 - 04.2004
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