Moulee Chakraborty
Hyderabad,TG
Summary
Dynamic Management Trainee with 5 years of experience leading a team of 12 in the Trust & Safety industry. Skilled in developing and implementing comprehensive training programs, conducting evaluations, and providing coaching for improvement. Proficient in effective time management, leadership, and seamless stakeholder coordination. Adept at utilizing Microsoft Excel and Office for reporting and training materials. Demonstrated a proven track record in content moderation with 99% efficiency, ensuring compliance with safety regulations and maintaining a high throughput during onboarding and training completion. Eager to leverage exceptional communication and teamwork abilities to drive impactful training initiatives and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Management Trainee
Genpact India Pvt Ltd
11.2019 - Current
- Conducted New Hire, Process Trainings (Including Refresher/Upskill/update sessions)
- Created Knowledge tests & quizes to evaluate performance, Provided coaching guidance,feedback during training for improvement
- Developing and managing performance evaluation methods for trainers
- Upskilling New Trainers, TTT, Client Interactions, Trainer Certifications & observations
- Created & Implemented effective training programs, Created Training Materials, Coordinated training for more than 1700 HC
- End to end onboarding & process training completion with maximum throughput, Knowledge in RCA, Tableau, Reporting, Auditing
- Preparing Weekly training reports, WBR,QBR,MBRs, Managing a team of 12 trainers
- Ensured compliance with safety regulations during all instructions, Developed new training plans & schedules as per business requirements Conducting 1-o-1 on monthly basis, maintaining EWS
- Generating policy insight
- Knowledge in microsoft office
- Content Moderation with 99% efficiency following policy and guidelines
Education
Bachelor in History -
Lady Brabourne College
07.2017
Skills
- Effective Time Management
- Ability to Work in a Team
- Communication Skills
- Microsoft Office
- Training, Training Need Analysis
- Content Moderation
- People Management
- Problem Solving
Accomplishments
- Supervised team of 120 New Hire Joiners
- Client appreciation/award received for generating most insights in Policy guidelines in one year
- Worked in setting up new LOB as primary POC
Languages
English
Bengali
Hindi
Locations
Hyderabad
Personal Information
Title: Management Trainee
Timeline
Management Trainee
Genpact India Pvt Ltd
11.2019 - Current
Bachelor in History -
Lady Brabourne College