Moumita Kundu

• Working in Wipro as a Senior Process Specialist
• My responsibility is porting the number which received from my on shore team.
• Handling escalation regarding any number , followup with concern team and resolved the issue ASAP
• Receive New/update Order through MNP from on shore team and billed in CSS
• Place new order in WBT Portal.
• Check order history in SI.
• ISDN30 for Multiline Number release.
• Resolving CSS related error contacting with the concern team.
• Check every each mail and response them accordingly on everyday.

• Worked in correspondence team as Quality Analysis
• Assuring client requirements are well understood with clear documentation
• Project initiation with assurance of quality resources that'll be needed throughout the project for achieving clients expectations.

• 1
• Worked in Quality Analysis Team
• 2
• Managing master data, including creation, updates, and deletion.

Worked as a Receptionist

Maintaining stock on selling and purchasing goods

Answer all kind of calls in polite manner

update employee attendance and visitor records.