Mr Firoz
Moradabad,UP
Summary
Driven by a results-focused approach, I leveraged my operations management and team collaboration skills at Axis Bank to enhance customer satisfaction and streamline processes. My strategic sales initiatives and effective leadership significantly boosted productivity and sales growth, showcasing my ability to drive positive outcomes and foster strong customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy Manager
Axis Bank
Thakurdwara Moradabad
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Implemented risk management protocols that ensured potential threats were properly identified assessed and mitigated reducing negative impact on organizational operations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assistant Manager
Kotak Mahindra Bank
Moradabad
07.2021 - 06.2022
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Conducted daily effective sales huddles with many person team to focus on behaviors that would convert to sales.
- Strengthened performance by applying excellent program and project leadership skills.
- Generated sales report to help upper management make effective decisions and sales plans.
- Successfully launched new products by executing comprehensive training programs for staff and coordinating marketing efforts to generate buzz among potential customers.
Assistant Manager
TMBS GROUP
THAKURDWARA
04.2018 - 03.2020
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Master of Arts - Social And Philosophical Foundations of Education
Shri Ramgopal Singh Mahavidyalaya
Sultanpur Thakurdwara Moradabad06.2020
Bachelor of Science - Science Education
Bhagwant Singh INST. of Profesional Studies
Thakurdwara Moradabad06.2017
INTERMEDIATE 12th -
Anita Inter College
Chandpur Moradabad06.2013
High School Diploma -
Parmeshwari Smarak Inter College
Daulawala Moradabad06.2011
Skills
- Cost analysis and savings
- Operations Management
- Decision-making capabilities
- Performance Improvements
- Sales Strategies
- Sales and Marketing
- Purchasing and planning
- Skilled in mediation
- Customer Relationship Management (CRM)
- Staff Supervision
- Sales Growth
- Product and service knowledge
- Retail Operations
- Teamwork and Collaboration
- Computer Skills
- MS Office
- Managing Operations and Efficiency
- Customer Relationship Management
- Lead Generation
- Brand Management
Certification
Insurance Regulatory And Development Authority Of India. {IRDA}
National Institute Of Securities Markets {NISM}
Additional Information
Father's Name - Yasin Ahmad
Nationality - Indian
Date Of Birth - 10-jully 1995
Language Known - Hindi & English
Marital Status - Unmarried
Gander - Male
Address -
Village- Bankawala
Post - Pasiapura Padharth
Teh - Thakurdwara
Distt , Moradabad UP
Timeline
Assistant Manager
Kotak Mahindra Bank
07.2021 - 06.2022
Deputy Manager
Axis Bank
06.2021 - Current
Assistant Manager
TMBS GROUP
04.2018 - 03.2020
Master of Arts - Social And Philosophical Foundations of Education
Shri Ramgopal Singh Mahavidyalaya
Bachelor of Science - Science Education
Bhagwant Singh INST. of Profesional Studies
INTERMEDIATE 12th -
Anita Inter College
High School Diploma -
Parmeshwari Smarak Inter College