MRINAL SEN
Kolkata,WB
Summary
Transformational leader and seasoned engineer with over 19 years of experience in commercial vehicles and construction equipment. Demonstrated success in driving innovation, efficiency, and growth through the establishment, development, and deployment of advanced solutions. Proven track record in crafting and implementing strategic equipment initiatives that enhance commercial construction operations, reduce costs, and promote sustainability. Expertise in facilitating cross-functional collaborations accelerates work processes and achieves project goals across after-sales, customer care, sales, and spares. Ready to embrace a challenging role that leverages this extensive background while fostering further career advancement.
Overview
20
20
years of professional experience
Work History
Country Manager Tata Motors Nepal and Bhutan
Tata Motors Ltd
04.2022 - 03.2026
- Launched electric vehicle business and ecosystem in Kathmandu, Nepal.
- Facilitated sale of 650 ACE EV units in Nepal, maintaining 97% uptime
- 9x9 m electric vehicle bus established in Nepal.
- ev 12m tarmac coach commissioned at Kathmandu Airport, Nepal.
- Established cutting-edge electrical vehicle repair facility, marking significant milestone for Nepal's automotive industry.
- 6 no IMT evaluations conducted to confirm BSVI vehicle presence in Nepal market.
- Managed resolution of 32 key product complaints for Nepal market through effective collaboration with multiple internal and external stakeholders.
- Executed yearly spares order generation for Nepal ensuring 92% fill rate.
- Assesses spares offtake versus consumption ratio, maintaining a level of 90%
- Executed strategies to enhance network presence in Nepal
- Oversee development and introduction of new products in Nepal and Bhutan.
- Steered Nepal in securing highest PSF score within international business sector of Tata Motors.
- upgrading BSVI training centers in Nepal with live training aggregates.
- Trained 72% of manpower for BSIV and BSVI in Nepal.
- Providing comprehensive product training for distributor and customer technicians, promoting efficient troubleshooting and reducing vehicle downtime
- consistently performing B2B trials to determine product effectiveness in relation to market needs.
- Introduced Tata Protect, a penalty-driven customer service model in Nepal, designed to boost customer assurance in TML products.
- Realized 15% year-over-year growth by introducing unique service packages such as onsite support, doorstep scheduling, site visits, customer training, and lost customer recovery programs.
- Initiated accidental repair business in Nepal by forming alliance with local insurer and distributor network, ensuring cashless insurance and efficient delivery of well-repaired vehicles.
- partnering with largest distributor network of Tata Motors in international trade.
- Achieved steady stock supply via accurate sales predictions and proficient shipment coordination.
- Researched competitor activities and market trends to elevate strategic decision-making.
- Engineered comprehensive promotional and advertising campaigns to optimize product positioning and enhance global brand marketing efforts.
- Strengthened team effectiveness and adaptability by implementing cross-training for existing staff
- Ensured professional, structured, and safe setting for employees and patrons.
- Supervised and encouraged employees to maximize efficiency and commitment in work.
State service head,North East
Tata Motors Ltd
03.2017 - 03.2022
- Was catering customers across North East all seven states which covers 28% of Pin code of India.
- Experienced in handling different culturally influenced business group.
- Added 27 no's workshops (243 no's bays) in North east.
- 24x7 onsite support provided to TML customer's across India China border through TML dealers.
- Implemented 3 shift workshop operation and body repair shop concept in North East all seven states.
- Lead a team of 17 direct reportees and 72 workshop's personnel.
- Developed 240crs INR/year spares in North east.
- Established Regional warehouse in North East and reduced spares transportation time to achieve customer satisfaction.
- Dealt with 2nd largest defence customers base in the country.
Area Service Manager,West Bengal 2
Tata Motors Ltd
05.2015 - 03.2017
- Added 4 Workshop in TML network
- Highest PSF score in Domestic in FY 15-16 and 16-17.
- Highest CSI scorer in Domestic CVBU in FY 16-17.
- Implemented Tata Protect, penalty based customer service in WB2.
Customer Support Manager
Tata Motors Ltd
04.2013 - 04.2015
- Was responsible for development of business for 28 TML workshops.
- Established BSIII M&HCV vehicles in Western Odisha and mines in Odisha
- Implementation of Tata service process in all workshop.
- Benchmarking with competition vehicles.
- More than 100 B2B trails conducted for product establishment.
- Did 9 Kaizens to improve workshop's productivity.
Manager Purchase
Tata Motors Ltd.
04.2008 - 03.2013
- Introduced e-auction for tool purchase
- Reduced cost of tools purchase by 45%
- Purchased and commissioned hard turning machines from M/S Takishawa.
- Rebuilt load testing machine for gear box plant unit which eliminated bottle neck of gear box production.
- Introduced DC Nut runners in Plants to achieve Zero defects in production line.
- Designed and procured assembly hand tools for GBS 600/GBS 750/GBS 1150
- Coordination done with foreign tools supplier to ensure smooth operation in plant.
Asst.Manager capacity Expansion
Tata Motors Ltd
09.2006 - 03.2008
- Joined Tata Motors Ltd.as GET.
- Woked in largest heat treatment project in Asia.
- Commissioned highest capacity enhanced sealed quenched furnace across country
- Commissioned automated paint booth for gearbox factory
- Commissioned Gear box assembly line for GBS 750/950/1150 and auxiliary gearbox.
- Coordinated German consultant DUR for timely execution of capacity Expansion project.
- Did 30 no's Kaizens with Japanese consultants to resolve production lines bottle neck.
Education
B.TECH -
01-2006
GPA: 77.6%
10+2 - undefined
01-2002
GPA: 62.4%
10 - undefined
01-2000
GPA: 78.12%
Skills
- Product Knowledge
- Operational planning
- Budget administration
- Human resources management
- Product launches
- Troubleshooting
- Software Proficiency
- Communication
- Adaptability
- Customer service orientation
- Trend analysis
- Commercial Awareness and cost management
LANGUAGE
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
Nepalese
Intermediate (B1)
ACHIEVEMENTS & AWARDS
Recognised for EV product establishment in Nepal FY 25-26, Recognized for BSVI Bus in Nepal market FY 24-25, Award received for surpassing the spare parts budget from CVIBCC head, Award received for ACE EV product and service establishment in Nepal, Awarded for implementation of Tata Protect first time in Tata Motors International business., Awarded for Best Area office in FY 17-18,FY18-19,FY 21-22
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 14 Nos staff members.
- Documented and resolved Engine Vibration complaints in LPO 1622 BSVI which led to customer dissatisfaction.
- Achieved Highest Post service Feedback score in Tata Motors IB business through effectively helping with spares and manpower planning.
- Achieved 97% uptime of TATA Electric vehicles by completing training of distributors manpower with accuracy and efficiency.
- Resolved product issue through consumer testing for Yodha BSIV vehicles
Software
SAP
Timeline
Country Manager Tata Motors Nepal and Bhutan - Tata Motors Ltd
04.2022 - 03.2026
State service head,North East - Tata Motors Ltd
03.2017 - 03.2022
Area Service Manager,West Bengal 2 - Tata Motors Ltd
05.2015 - 03.2017
Customer Support Manager - Tata Motors Ltd
04.2013 - 04.2015
Manager Purchase - Tata Motors Ltd.
04.2008 - 03.2013
Asst.Manager capacity Expansion - Tata Motors Ltd
09.2006 - 03.2008
W.B.C.H.S.E - 10+2,
W.B.S.E - 10,
WEST BENGAL UNIVERSITY OF TECHNOLOGY - B.TECH,