Mubarak Z

Portfolios Handled - HDFC CD Recovery, Airtel B2C Retention.

• Streamlined process workflows to enhance operational efficiency and team collaboration.
• Implemented quality control measures to ensure adherence to industry standards.
• Coordinated cross-functional teams to align project goals and deliverables effectively.

Portfolios Handles - HDFC CD Recovery, HDFC CC Buckets & IDFC CD Recovery,

• Handling a branch of 35 employees, with 4 team leaders.
• Controlled expenses and allocated financial resources to reach budget goals.
• Organised and led team meetings to review performance data, set goals, and motivate staff towards achieving excellence.
• Kept organisation in compliance with regulations and internal requirements.
• Managed daily operations of branch, overseeing staff performance.
• Selected and mentored senior staff, creating successful leadership team.
• Established company targets based on previous performance and predicted forecasts.

Portfolios Handles - Kotak CC Pre X, Kotak CD Recovery, Zest money CD Pre X, Zest Money CD Recovery, DMI Finance Recovery, Bajaj BL&PL, IDFC CD Flipkart, IDFC CD Central Recovery,

• Heading a team comprising 6 Team Leaders, 1 Quality Analyst, 1 MIS Executive, and 65 Truecaller.
• Managing every function of the team on the production floor.
• Ensuring every team leader achieves the team targets.
• Handle client processes.
• Following up on the performance reports.
• Making a general improvement plan for enhancing performance.
• Analysis of targets achieved and exceeded, in order to design a reward.
• Every weekend, review meeting with TL and MIS reports, and MOM sharing to Senior Manager.
• Imposing the rules and regulations drafted for its operations.

Portfolios Handles - RBL CC Pre X, RBL CC Buckets, SBI CD Recovery.

• Heading a team comprising 4 Team Leaders, 3 Quality, 2 Field Team Leaders, and 1 MIS.
• Managing every function and operation on the production floor.
• Daily reports of the operation shared with the Senior Manager and organisation clients.
• Every weekend, review meeting with TL, MIS reports, and MOM sharing to Senior Manager.
• Developing non-attrition plans.
• Team Leader tracking and meeting to agents.

Portfolios Handles - Bajaj BL & PL Penal and EMI Collection.

• Managing every function of the team on the production floor
• Sharing daily reports of the operation to the operation managers and organization clients
• Making reports of every individual team performance on a weekly/monthly
• Following upon the performance reports
• Making a general improvement plan for enhancing performance.
• Developing non attrition plans

Portfolios Handled - Credit Mantri Sales

• Sharing daily reports of the operation to the operation managers and organization clients
• Making a general improvement plan for enhancing performance
• Assuring professional atmosphere inside the office premises
• Analysis of target achieved and for exceed in order to design a reward
• Developing non attrition plans

Portfolio - Airtel Postpaid Mobility Collection.

• Taking 120+ calls a day and pitching the payment of the customer
• Maintaining call active above 45%
• Maintaining wrap less than 20%
• Maintaining quality score of above 90%
• Delivering 8 hours of toss every day