Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mudit Agrawal

Hyderabad

Summary

Accomplished PMP with strong background in driving operational efficiency and strategic initiatives. Extensive experience in project/program management, financial analysis, and stakeholder engagement. Excellence in managing large-scale IT initiatives and transformation programs, effectively navigating ambiguity, and maintaining high-quality standards. Proven ability to lead and collaborate with teams, ensuring alignment and adaptability to changing needs. Recognized for reliability and focus on delivering measurable results.

Overview

18
18
years of professional experience
4
4

Certifications

Work History

Deputy General Manager

Reliance Jio Infocomm Limited
08.2022 - Current
  • Senior consultant leading the end-to-end lifecycle of products.
  • Steered Business-IT transformation programs to adopt and implement ‘Low-Code/No-Code’ development approach to significantly improve time to market.
  • Identified the improvement areas and drove the process improvement initiatives in order to achieve operational efficiency.
  • Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
  • Coordinated efforts between departments for seamless execution of projects, increasing overall success rates.
  • Championed the adoption of new technologies, streamlining workflows and enhancing overall efficiency.
  • Collaborated with department heads to establish goals and work plans.
  • Improved delivery and business processes which reduced the delivery time by more than 25%.

Senior Manager

Aaseya IT Services Pvt. Ltd.
07.2021 - 07.2022
  • Pega delivery manager for a highly sensitive government transformation project in the Middle East.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Provided strong leadership to enhance team productivity and morale.
  • Unblocked congested project pipelines by careful negotiation with the customer and the internal stakeholders.
  • Created opportunities for deeper penetration in the Middle East market by delivering value in a fast and consistent manner.
  • Consistently achieved the KPI targets around project completion deadlines, with an average of 95% of projects completing on or before time.

AGM-Enterprise Business Partnership-Non-Mobility

Vodafone Idea Limited
12.2016 - 07.2021
  • Delivery/Program/Project manager for the enterprise fixed-line business vertical, Vi Business.
  • Managed multiple, geographically distributed partner teams and help them to collaborate in order to deliver large projects involving end-to-end telecom product journeys.
  • Drove value creation culture across the portfolios, resulting in revenue generation and enhanced customer experience.
  • Advocated prioritization of projects across business units to enable optimized utilization of resources and value realization at the organization level.
  • Effective management of budgets allocated for programs and projects.
  • Helped with the stabilization of production environment by identification of issues and closure of the same. This increased the operational efficiency by more than 40% in less than 3 years
  • Drove the RCA for revenue leakage and bad debt. Helped to reduce the same by about 25%.

Senior Consultant

IBM India Pvt. Ltd.
11.2010 - 11.2016
  • Business Analyst involved in requirements gathering, preparing functional specifications and defining functional processes of a Greenfield telecom implementation for the third biggest telecom provider globally.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Full stack developer (Clearcase, Unix, C, PL/SQL) for the BSS implementation for a major Spanish telecom provider.
  • Evangelized Agile at the organization level for a major client. Helped to reduce the time-to-market by more than 25% in 8 months.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Lead the CRM application maintenance team of a European telecom client. Helped to clear the entire backlog of 246 production tickets in about 3 months.

Associate Programming/Analysis

Convergys Information Management (India) Pvt. Ltd.
07.2007 - 11.2010
  • Subject matter expert for the Rating Engine, the telecom/utilities rating module of the Infinys Rating and Billing (v4.2) product suite.
  • Customized the products for the customers using C, PL/SQL (for Oracle & Sybase databases), Pro*C, Perl and UNIX shell scripting, all on the Unix platform.
  • Lead the testing team for 6 months. Devised innovative methodologies for optimizing and automating test processes and received appreciation for the same.
  • Assisted the pre-sales team in providing RFP responses.
  • Developed and implemented the solutions related to POCs.

Education

M.S. - Computer Science

Manipal University
Manipal, Karnataka

B.E. - Computer Science and Engineering

Kumaon Engineering College
Dwarahat, Uttarakhand

Skills

  • Project management
  • Organizational development
  • Leadership and team building
  • Problem resolution
  • Customer relations
  • Process improvements
  • Cross-functional team coordination
  • Corporate communications
  • Total quality management

Certification

PMP Jun, 2020

Project Management Institute


Agile Scrum Master Jul, 2018

EXIN


DevOps Practitioner Feb, 2021

SimpliLearn


Architecting on AWS Nov, 2017

Amazon Web Services

Timeline

Deputy General Manager

Reliance Jio Infocomm Limited
08.2022 - Current

Senior Manager

Aaseya IT Services Pvt. Ltd.
07.2021 - 07.2022

AGM-Enterprise Business Partnership-Non-Mobility

Vodafone Idea Limited
12.2016 - 07.2021

Senior Consultant

IBM India Pvt. Ltd.
11.2010 - 11.2016

Associate Programming/Analysis

Convergys Information Management (India) Pvt. Ltd.
07.2007 - 11.2010

B.E. - Computer Science and Engineering

Kumaon Engineering College

M.S. - Computer Science

Manipal University

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